Escort Associate at Partner's Healthcare in Boston, Massachusetts

Hospital Transporter

Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary: Responsible for ensuring the smooth and efficient movement of patients, visitors, and staff throughout the hospital premises through providing exceptional customer service and assistance to individuals requiring guidance and navigation within the hospital.

Essential Functions:

• Greet patients, visitors, and staff with a friendly and courteous demeanor.
• Provide directions and assist individuals in finding their destinations within the hospital, including various departments, clinics, and patient rooms.
• Help patients in and out of wheelchairs and ensure their safety and comfort during transportation.
• Coordinate patient transport within the hospital, working closely with transportation services and clinical staff to ensure timely and efficient movement.
• Interact professionally with patients, visitors, and hospital staff, answering questions and providing assistance with a positive attitude.
• Follow safety protocols and guidelines to ensure a safe environment for patients, visitors, and staff.
• Collect feedback from patients and visitors regarding their experiences and provide input for continuous improvement of services.

Qualifications:

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials:

Experience: Customer Service Experience 1-2 years preferred

Knowledge, Skills and Abilities:

• Basic knowledge of hospital layout and departments is a plus.
• Excellent interpersonal and communication skills.
• Ability to handle stressful situations calmly and professionally.
• Physical ability to assist with wheelchair transport and mobility aid assistance.
• Willingness to work in a fast-paced healthcare environment.

Physical Requirements:

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type: Onsite Work Location 90 Blossom Street Scheduled Weekly Hours 20 Employee Type Regular Work Shift Evening (United States of America) Pay Range $17.71 - $24.28/Hourly Grade 2

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.