Server Assistant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Server Assistant

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Server Assistant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Server Assistant will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Server Assistant is responsible for delivering from the kitchen to diners. They are expected to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Checks with Manager for daily forecast training standard objectives
• Ascertains the daily specials from kitchen and communicates them
• Assists service and kitchen team by bringing complete food orders from the kitchen to the dining room. Serve the food to the guests following the trained guidelines
• Clears tables as needed
• Assists with service team with water and bread service. Consistent removal of soiled dishes from tables
• Resets tables to standard throughout service
• Maintains buffet cleanliness and food quality/presentation if appropriate
• Inspects dining room for cleanliness, proper supply levels and proper staffing
• Cleans and organizes workstation
• Maintains a clean and sanitary environment in compliance with all local and federal health codes
• Performs service and runner duties as appropriate
• Must be willing to work in other disciplines within the department as directed by management
• Provides excellent guest service at every opportunity
• Participates in upsell strategies as directed by management
• Participates in daily line ups
• Practices service standards and current training throughout service
• Assumes duties of Supervisor in absence or as directed

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old
• Must be able to obtain Food handler certification
• Basic computer knowledge and usage preferred
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work
• Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
• Must promote and support a "team" work environment by cooperating and helping co-workers

Physical Requirements | Environmental Conditions

• Lifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting
• Mobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to sit and/or stand for long/short periods
• Must have manual dexterity necessary to complete all job duties

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.