Quality Control Analyst

Description Job Overview Quality Control (QC) Analyst safeguards loan quality and operational integrity across real estate (first mortgage & HE), consumer, and commercial portfolios. This role executes pre-funding and post-closing reviews, validates data across systems of record, partners with internal teams and third-party auditors, and delivers clear, consistent reporting that drives corrective actions and continuous improvement. Responsibilities Serve as the primary contact for pre-funding and post-closing audits with third-party firms, coordinate sample selections, document requests, responses, and due dates. Track and resolve audit findings, ensuring timely remediation, root-cause analysis, and evidence of corrective action. Loan File Review & Quality Testing Perform QC testing on real estate, consumer, and commercial loans for regulatory, credit, operational, and documentation compliance (e.g., disclosures, underwriting, closing, collateral, servicing setup). Verify data integrity between the LOS, servicing system, document repository, collateral/custody records, and data warehouse; identify and correct mismatches. Validate calculations (APR/finance charge reasonableness, payment changes, escrow setup, fee tolerance, rate/term, covenant tracking for commercial). Compare information across systems (e.g., loan attributes, collateral values, rate indices, escrow components, boarding fields) to ensure accuracy and completeness. Maintain sampling methodologies, test scripts, and control checklists, update for new products, system changes, or regulatory updates. Reporting & Communication Produce consistent, repeatable QC reports (weekly/monthly/quarterly), including metrics, observations, exceptions, and trend analyses. Present findings to Operations, Servicing, Credit, Compliance, and Risk; escalates systemic or high-severity issues. Log defects/exceptions, track remediation to closure, and test the effectiveness of corrective actions. Recommend process, control, and training enhancements to reduce defects and cycle time. Coordinate secure document transfer with auditors; ensure protection of NPI/PII and adherence to information security standards. Maintain organized audit workpapers and evidence for management and regulatory reviews. Regulatory Awareness Stay current on lending/servicing requirements applicable to assigned portfolios (e.g., RESPA/TILA/ECOA for consumer/RE; UCC, financial reporting covenants, flood, beneficial ownership for commercial) and reflect updates in test steps and reporting. Qualifications and Education Requirements Education Bachelor's degree in business, Finance, Accounting, or related field (or equivalent experience). Experience 2-5+ years in lending, servicing, quality control, audit, or compliance within mortgage/consumer/commercial environments. Hands-on experience with pre-funding and/or post-closing audit processes and third-party auditor coordination. Technical Proficiency with LOS/servicing platforms (e.g., Encompass/Empower/Black Knight MSP, commercial loan systems), document repositories, and Excel/Power BI (pivot tables, lookups, basic formulas). Comfort working with large data sets and reconciling records across multiple systems. Additional Skills/Notes Detail orientation and data accuracy mindset Strong analytical, problem-solving, and root-cause analysis skills Clear written and verbal communication; ability to synthesize and present findings Organization and deadline management across multiple concurrent reviews Professionalism in vendor and cross-functional interactions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Citadel Federal Credit Union