Call Center Marketing Agent

$15 per hour

Capital Vacations

Myrtle Beach, SC

Purpose

This agent will handle heavy marketing + service duties, books tours, etc.

Pay

Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissions\

Schedule

Training M-F for about 4-6 weeks

Post training: Saturdays REQUIRED , and you will have a week day and Sundays off

Principal Duties and Responsibilities

Day to day marketing and services
Handles any points discrepancies for sales
Helps close deals with prospect or owner’s appeasements
Assistance with all Global Exchange needs
Assistance with all Club and Lifestyles Plus needs
Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
Assist with ordering supplies for call center
Monitor and respond to Social Media posts
All other duties as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

2+ years of Customer Service experience
Proficiency with Microsoft Office applications, High proficiency in MS Office
Previous experience as customer service, reservations, or travel agent (desired)
A strategic mindset to problem solve and craft win/win solutions
Experience working with Owners in a timeshare or call center atmosphere
Knowledge in Time Share Ware is a must

Skills, Knowledge, and Abilities:

Strong analytic, problem-solving skills to pinpoint issues and identify solutions
Strong written and verbal communication skills
High end customer service skills
Travel experience
Flexible schedule – Ability to work holidays and weekends are a must
Competent working with Microsoft Office suite, including Word, Outlook, and Excel

Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts

Regular Hours and Weekend

Travel:

None

Apply

Vacancy posted 13 days ago

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