Office Specialist Principal, CSC Pediatrics Clinic

Office Specialist Principal

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

Purpose of this position

Under limited supervision, performs work involving the application of technical expertise and independent judgment to the preparation of specialized departmental documents, the use of computerized information systems, public service contact, and administrative support.

Responsibilities

Collects, evaluates, screens, relays, and responds to a broad range of requests for information from the public and other staff representing different levels of the organization; explains a variety of requirements, policies, and procedures regarding services; writes and revises rules, procedures, and manuals related to departmental policies; analyzes, resolves, and notifies people of action taken regarding difficult problems and concerns Processes and verifies complex information and calculations on forms, documents, and requisitions; assists with preparation of financial reports and budgets; monitors and maintains day-to-day departmental budget transactions; processes complex and fiscally sensitive transactions involving department- and county-wide operations Inputs, retrieves, and modifies information and data stored in computerized systems; assists other users with problems associated with computerized systems and programs; generates reports using computer software; trains and/or coordinates training of users on the use of computerized systems and programs Writes, prepares, and proofreads original correspondence, specialized reports, lists, tables, and other specialized departmental documents Works in multiple computer systems/programs and transfers data accurately

Qualifications

Minimum Qualifications: High School diploma or equivalent Three years of office clerical experience -OR- An approved combination of education and experience 2 years post-secondary education preferred Some positions require specific experience and/or education related to the position Knowledge/ Skills/ Abilities: Skilled in overseeing the efforts of individuals within the department Ability to effectively involve department staff in the application of quality measurement and improvement tools Skilled in fostering a positive workplace culture and building inclusive workplace teams Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes Capable of assisting managers with decisions and activities Effective use of all Windows-based applications such as Word, Excel and Power Point Ability to appropriately prioritize and carry-out work