Customer Service Assistant

Customer Service Assistant - Herman and Kate Kaiser Library

At Tulsa City-County Library, we do more than provide access to books- we connect people to opportunity. Every Day, our employees create welcoming spaces, build connections, solve problems, and help customers from all walks of life access the tools they need to learn new skills, discover new ideas, access resources, and build brighter futures. If you're passionate about making a meaningful impact in your community, we invite you to explore a career with Tulsa City-County Library.

Herman and Kate Kaiser Library, located in LaFortune Park, has an opening for a part-time Customer Service Assistant. The Customer Service Assistant helps customers navigate library services, and ensures our spaces are organized, inviting, and accessible. Whether you're assisting with checkouts, guiding users through technology, or supporting library programs, your work will make a meaningful impact every day.

Featuring an inviting children's area with window seat, dragonfly inlays in the flooring, a fireplace for cozy reading and large windows with views of the surrounding park, the Herman and Kate Kaiser Library offers a warm and welcome space to the neighborhoods around LaFortune Park and Memorial High School.

Location: 5202 S. Hudson Ave, Suite B

Salary: $14.42 / hour

Status: Part-Time, 20 hours / week

Schedule: Monday- Friday 10am - 2pm Rotating Saturdays: 1-5 Occasional Sundays: 1-5 (at a Regional Library)

Essential Functions and Qualifications Include:

• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
• Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
• Enjoys a work atmosphere where staff are encouraged to be creative, be innovative and try something new;
• Registers customers by issuing and updating library cards;
• Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;
• Assist customers with basic technology and a willingness to learn more; maker space and digital lab experience a plus;
• Other duties as necessary.

Qualifications:

• High school diploma or GED required
• Some college coursework preferred
• Previous customer service experience is a plus

What It's Like to Work at Tulsa City-County Library:

Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you'll thrive at Tulsa City-County Library.

Physical Activity & Environmental Conditions For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.