Delivery Manager (Remote)

At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We’re looking for a delivery manager who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.

The Delivery Manager serves as the solution owner and works with the Project Manager, Account Manager, and Product Owner(s) to deliver a solution that meets our customer’s needs and contract requirements. This position coordinates internal teams to ensure the solution development is done in a coordinated manner. The Delivery Manager also works closely with the Business Development team to understand market needs along with opportunities for expansion of our solution to support additional programs. This position interacts with customers to clearly communicate our system capabilities, limitations, and solution roadmap along with the processes that maximize our system functionality.

Day‑To‑Day Duties

• Delivering DDI projects with over $2M in budget or greater than 6 months in length.
• Assisting in managing multiple small projects.
• Guiding the customer through project implementation to ensure process alignments.
• Assigning work tasks collaboratively to the project team and monitoring their progress.
• Managing and coordinating business analysts through the development lifecycle to ensure product efficiency and effectiveness.
• Ensuring functional requirements completeness.
• Ensuring solution design completeness.
• Ensuring test plan completeness.
• Ensuring quality unit testing.
• Becoming the product expert and ensuring the roadmap and vision for the product are communicated to the customer.
• Evaluating change requests from the customer for product alignment.
• Maintaining a project backlog.
• Setting priorities for defects and feature development so they can be assigned in the appropriate work iteration.
• Supporting customer demonstrations as needed.
• Determine and manage what is in‑scope vs out‑of‑scope for each project based on a contract’s requirements.
• Ensure rigorous adherence to, support of, and feedback for all project management processes and tools.

Required Skills/Experience

• Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, and Information Systems, Business or other related discipline.
• At least five (5) years of experience in delivering software development projects.
• A leadership role in at least three (3) successful projects that were delivered on time and on budget.
• At least five (5) years of non‑management experience designing, developing or testing systems with software applications and IT infrastructure.
• Previous experience reporting through a project management organization (PMO).
• Within the last three (3) years, experience planning, implementing, and project managing software applications and hardware solutions from initial conception through support and training.
• At least three (3) years’ experience in a management or delivery role in the healthcare industry.
• Excellent coordination and organizational skills.

Preferred Skills/Experience

• At least five (5) years of experience in the following areas:
  • Software Development Life Cycle
• Configuration Management
• Risk Management
• Building and Managing Project Teams
• Change Management
• Quality Assurance to include the following aspects:
  • Creating test plans
  • Managing testing
  • Organizing results
• Prior experience leading efforts where SDLC, Waterfall, Agile, and Hybrid methodologies were employed in System Design
• A Certified Scrum Master (CSM) or PMI‑ACP (Agile Certified Practitioner) certification is preferred.

Location

Remote

Status

Full time position with full company benefits

NOTICE: EO/AA/VEVRAA/Disabled Employer – Federal Contractor. FEI Systems participates in E‑Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization. For more information on E‑Verify, please contact DHS at View phone number on click.jobroute.io.

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an affirmative action plan on an annual basis. Pursuant to federal law, the portions of FEI Systems’ affirmative action program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans) are available for inspection upon request by applicants and employees during FEI Systems’ normal business hours.

Equal Opportunity Employer