Customer Experience Associate

Do You Like Neighborhood Groups, And Need To Assist Them Grow? The Yelp Customer Success Group Is In Search Of A Dedicated And Driven Consumer Fulfillment Representative To Provide A 5-Superstar Enjoy To Our Small Business Advertisers!

As A Member Of The Client Fulfillment Group, You Will Be Dedicated To Assisting, Consulting, And Preserving Our Advertisers Post-Sale. We’d Love To Have You Apply, Even If You Don’t Feel You Meet Each Single Requirement On This Posting. At Yelp, We’re Seeking Out Extraordinary Humans, No Longer Just Those Who Surely Take A Look At Off All Of The Bins.

What You’ll Do:

• You May Help Fortify Yelp’s Sales Retention By Offering Top Notch And Timely Customer Service.
• You’ll Seek Advice From And Teach Yelp Advertisers Through Answering A High Volume Of Inbound Calls And Emails.
• You’ll Show Customers The Cost Of Yelp Via Highlighting Their Investment Returns Through Ad Overall Performance Metrics.
• You turn into a professional In Yelp’s Advertising Answers And Adapt Product Recommendations Fast To In Shape Customer Wishes.
• Ask Probing Questions And Coping With Objections Will Be Crucial to your Achievement.
• You’ll Exhibit Strong Conversation Talents, Each Externally With Clients And Internally With Different Yelp Employees.
• You’ll Stay Prepared And Efficient In A Fast-Paced Environment.
• You’ll Consistently Acquire/Exceed Monthly Goals.

What It Takes To Succeed:

• You Have A Bachelor's Degree Or 3+ Years Of Applicable Purchaser Dealing With Enjoy.
• You're Technically Proficient With Computers And Data Structures.
• You've Got Strong Communique (Verbal And Written).
• You Excel With Problem Fixing And Troubleshooting.
• You Have Experience In Account Management, Income, Advertising, Or Small Enterprise (Preferred).
• You Have Got A Love For Neighborhood Companies And Apprehend Their Importance In Local Economies.
• You Have Got First Rate Time Control And Organizational Talents With The Ability To Tune And Whole Severa Info.
• You’ve Got The Capability To Deal With Hard Conversations With Commercial Enterprise Proprietors In A Professional, Solutions-Oriented Way.
• You’ve Got The Ability To Strike A Stability Between Consulting And Helping As Needed.
• You’re Inclined To Receive And Put In Force Remarks.
• You Have Got The Capability To Embrace A Quick Paced And Constantly-Converting Surroundings.

What You May Get:

• Effective Your First Day: Scientific, Vision, And Dental.
• Intellectual Health Help And Offerings Thru Modern-Day Health.
• 15 Days PTO (Accrual Starts Offevolved On Date Of Rent And Will Increase With 2+ Years Of Tenure Thereafter), 12 Paid Holidays, Plus One Floating Excursion And Seven Paid Health Days.
• Up To Fourteen Weeks Of Parental Depart.
• Monthly Wellness Subsidy.
• Flexible Spending Account.
• 401(Okay) Retirement Financial Savings Plan.
• Worker Stock Purchase Plan.
• Make Money Working From Home Reimbursement.
• The Bottom Revenue Is $50,000 + Overall Performance Primarily Based Incentives.