Customer Service Representative

Job Description

Job Description

Customer Service Representative (Healthcare Call Center)

Plymouth, MI

$21/hour

Full-Time | Contract-to-Hire Opportunity

Join a growing healthcare organization as a Customer Service Representative in a fast-paced, high-impact call center environment. This is an excellent opportunity for individuals who are passionate about helping others, thrive in a structured environment, and are looking for long-term career growth within healthcare and operations.

• Handle a high volume of inbound calls (50–100 daily depending on complexity)
• Assist customers with:
  • Prior authorization inquiries
  • General healthcare-related questions
  • Sensitive and confidential information with professionalism
• Accurately enter and update customer information across multiple systems
• Conduct follow-up calls as needed
• Deliver exceptional service with a strong focus on quality and accuracy metrics

• At least 1 year of recent call center experience (high-volume preferred)
• Strong customer service and communication skills
• High attention to detail and accuracy in data entry
• Ability to navigate multiple systems simultaneously
• Stable work history (consistent job tenure)
• Basic computer proficiency and typing skills (30+ WPM )

Preferred Qualifications:

• Healthcare or medical industry experience
• Pharmacy technician certification
• Bilingual language skills

• Training (4 weeks): Monday–Friday, 8:00 AM – 4:30 PM
• Regular Schedule: Must be flexible between 5:00 AM – 10:00 PM, 7 days/week
• Set schedules assigned after training based on performance
• Mandatory overtime required during peak months (January & February)

Note: Training includes assessments—successful completion requires an average score of 90%.

• Competitive hourly rate: $21/hour
• Contract role with strong potential for full-time conversion (~8–9 months)
• Opportunities for advancement into:
  • Tier 2 roles (higher pay)
  • Quality assurance
  • Workforce & reporting
  • Management and leadership tracks

Upon conversion, employees may also be eligible for:

• Tuition reimbursement
• Quarterly bonuses
• Employee discounts (travel, entertainment, etc.)

This organization promotes from within and offers a clear path for career progression . Many team members have advanced into leadership, operations, and specialized healthcare roles. If you’re driven, engaged, and eager to learn, there is significant opportunity to grow your career here.

• Completion of required assessments:
  • Typing test (minimum 30 WPM)
  • Call center skills evaluation (minimum 75%)

If you’re ready to take the next step in your customer service career and build a future in healthcare, we’d love to hear from you!

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Jun 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.