Real Estate Operations Manager

Job Description

Job Description

Market Center Operations Manager (MCOM)

Keller Williams Realty Atlanta Partners – Northeast
Snellville, Georgia

We are looking for a strong, organized, people-focused Operations Manager to help lead the day-to-day operations of a fast-paced real estate brokerage.

This is not simply an administrative or bookkeeping position. We are seeking someone who can manage people, manage financial responsibilities, manage systems, and manage multiple priorities at the same time while maintaining a professional, friendly, service-oriented environment.

The ideal candidate is highly task-oriented, financially capable, proactive, confident, and comfortable taking ownership of their area of responsibility.

What You’ll Do

As the Market Center Operations Manager, you will help oversee the operational and financial functions of the brokerage, including:

• Manage daily office operations and administrative systems

• Oversee and support staff while maintaining clear expectations and accountability

• Handle bookkeeping and financial recordkeeping responsibilities

• Manage accounts receivable and accounts payable processes

• Monitor agent billing, commissions, fees, and financial activity

• Assist with monthly financial reporting and reconciliation

• Maintain accurate records and documentation

• Track deadlines, projects, transactions, and operational priorities

• Manage multiple projects and responsibilities simultaneously

• Identify operational problems and work proactively toward solutions

• Ensure systems and processes are followed consistently

• Help create an exceptional service experience for our agents

• Communicate professionally with agents, leadership, vendors, and staff

• Maintain confidentiality when handling financial, personnel, and brokerage information

• Support leadership with reports, operational data, and business needs

The Person We’re Looking For

You may be a great fit if you are:

A Manager
You are comfortable leading people, setting expectations, following up, having difficult conversations when necessary, and holding yourself and others accountable.

Task-Oriented
You like checking things off the list. You don't need someone standing over you reminding you what needs to be completed.

Financially Minded
Numbers don't intimidate you. You understand the importance of accuracy and know that small financial mistakes can become large operational problems.

A Multitasker
You can have several priorities moving simultaneously and still know what needs to happen next.

Friendly but Firm
You enjoy helping people and providing great service, but you are also comfortable enforcing policies, protecting systems, and saying "no" when necessary.

Proactive
You don't simply identify problems—you look for solutions.

Detail-Oriented
You notice when something is missing, incorrect, overdue, or inconsistent.

Calm Under Pressure
Real estate moves quickly. You can handle questions, deadlines, financial responsibilities, staff needs, agent needs, and unexpected situations without losing control of your priorities.

Compensation:

$50,000

Responsibilities:

• Manage Market Center financials, including budgets, financial reports, expenses, accounts payable, and overall profitability.
• Process closings, commission checks, agent payments, and financial transactions accurately and on time.
• Collect outstanding accounts receivable from agents and communicate financial concerns to leadership.
• Lead, manage, hire, train, and hold Market Center staff accountable for performance and customer service.
• Oversee daily operations, systems, procedures, vendors, facilities, and issues affecting the Market Center.
• Identify problems, develop solutions, improve processes, and provide leadership with timely updates on concerns and risks.
• Deliver exceptional customer service while confidently supporting fast-moving real estate agents in a high-volume environment.

Qualifications:

Management experience is required.

We are specifically looking for someone who has demonstrated the ability to lead, manage, organize, and hold others accountable.

Candidates should also have:

• Minimum 2 years of bookkeeping or accounting-related experience
• Real estate industry experience
• Experience managing staff, operations, or a department
• Strong understanding of basic financial statements, bookkeeping, reconciliation, accounts payable, and accounts receivable
• Excellent organizational and time-management skills
• Ability to successfully manage multiple tasks, deadlines, and priorities at once
• Strong attention to detail
• Ability to follow through and complete tasks without constant supervision
• Strong problem-solving and decision-making skills
• Professional written and verbal communication skills
• Comfortable working with technology, spreadsheets, financial systems, and office software
• Ability to work in a fast-paced environment where priorities can change quickly

About Company

Keller Williams Northeast is more than a real estate office. We are a results-driven, culture-centered brokerage committed to growth, leadership development, exceptional service, and operational excellence.

Our mission is to create an environment where agents and staff can thrive through world-class training, clear expectations, strong support, accountability, and a commitment to doing business the right way.

We are building a professional, high-performance Market Center where culture matters, standards matter, and people matter. We value individuals who take ownership, solve problems, serve others well, and contribute to the success of the entire organization.

If you are energized by structure, momentum, teamwork, and the opportunity to grow with a purpose-driven organization, you will fit right in.