Retail Banker 1

The starting wage for this position is $18.50/hr. with a comprehensive and competitive benefits package.

*This position is eligible for a Spanish proficiency pay differential*

SCHEDULE

Full-time; Monday through Friday (8:15am – 5:45pm) and every other Saturday morning (8:30am – 12:15pm). Average of 40 hours/week.

LOCATION

1401 S Gilbert St, Iowa City, IA 52240

TRAINING AND CAREER PATH

When starting out as a Retail Banker at Hills Bank, we ensure that you will already be set up to succeed with our designated career path and detailed training program.

The Retail Banker career path begins with a focus on Foundational and Teller Training, and then proceeds into Banker Training.

You will begin in your branch shadowing an experienced co-worker to gain familiarity with your new role.

Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve.

Upon demonstrating proficient Teller skills, you will advance into the next phases focusing on Banker Training.

You will start out with the basics of opening accounts (RB1), then move on to credit cards and consumer loans (RB2). The top tier of a Retail Banker is working with different types of home equity loans (RB3).

SCOPE

Provide superior service to customers while working to meet their financial needs through a variety of retail banking functions. An individual in the Retail Banker 1 role will focus on mastering and applying skills needed for effectively managing customer relationships and providing basic retail banking services.

ACCOUNTABILITIES

Service Requests

• Handle all typical banking transactions presented by customers in person, through drive up, via night depository, mail or digitally.
• Handle cash and maintain an individual cash drawer in order to handle customer requests.
• Assist customers with entry into safe deposit boxes, ensuring all procedures are properly followed.
• Handle maintenance and service requests and customer inquiries regarding existing accounts and services.
• Identify banking needs and recommend solutions for both prospective and current customers.

New Accounts

• Support the Bank's overall sales efforts through direct sales of consumer banking products and related services.
• Acquire the necessary product, compliance, and systems knowledge and accurately, efficiently open various types of deposit accounts and complementary services, such as checking, savings and money market accounts, certificates of deposit, safe deposit boxes, and complementary services for consumer relationships.
• Complete training and begin handling credit card and consumer lending requests.
• Ensure that new accounts and relationships are properly onboarded.

Relationship Management

• Develop, manage, and grow customer relationships through ongoing contacts, recognition of key life events, needs-based cross-selling, etc.
• Work within defined banking processes, such as customer service expectations, the 5 Step Retail Banking Conversation Model, Quarterly Action Plans, and New Relationship/New Account Onboarding to help ensure a consistent, positive experience for customers and success for your branch team.
• Utilize the bank's Customer Relationship Management (CRM) system to plan for and personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.
• Proactively reach out to customers through one‑on‑one contacts, larger retail campaigns, and product promotions throughout the year. This effort will include contacting customers by phone, direct mail, email and/or digital app.
• Acquire the necessary knowledge about bank products and services, and other departments' and coworkers' functions in order to be able to refer customers to other individuals or departments appropriately and effectively. Maintain ownership of and follow up on any hand‑offs or referrals to ensure that they have been handled.

Other Duties

• Actively participate in office or bank events.
• Maintain educational and professional expertise through attendance at internal and/or external educational opportunities.
• Be a Notary Public.
• It is important to Hills Bank to be a good corporate citizen and support our communities. Employees are expected to participate in community activities throughout the year.
• Perform other duties as assigned.

EDUCATION AND SPECIAL REQUIREMENTS

• High school diploma required. Prefer an associate's degree (AA) from a two‑year college or technical school or bachelor's degree.
• Prefer 1 or more years of experience in a related position.
• Must have the dexterity to count money.
• Must be able to lift 50 pounds.
• Must be able to successfully meet the requirements of the SAFE Act including registering with the Nationwide Mortgage Licensing System & Registry and maintaining their unique identifying number.
• Must successfully complete all training and evaluation requirements in the Retail Banker Career Path.
• Must be able to work additional evening and Saturday hours as required.
• Participate in at least 3 bank sponsored or community events annually.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY