Director, eCommerce Merchandising

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Are you driven by the challenge of elevating digital sales and merchandising strategies across multiple platforms? As a Director, Digital Sales Merchandising at Spectrum, you’ll lead the vision for our cable and mobile ecommerce sales channels, ensuring every product and promotion online aligns with business goals and customer needs. As a critical partner across teams, you’ll drive seamless execution and measurable success for our digital sales offers, directly impacting how customers experience our services.How You’ll Make an ImpactLead and shape the digital merchandising and offer strategy for Spectrum’s cable and mobile digital sales channelsCoordinate and prioritize digital offer rollouts, promotions and catalog updates to maintain a compelling and accurate online presencePartner with marketing analytics, product, billing, technology and operations teams to deliver on business objectives and campaign launchesOversee catalog readiness and synchronize launches for new products, pricing changes and promotional effortsMeasure and analyze offer and merchandising performance using KPIs, dashboards and analytics to drive data-based decisionsIdentify and implement opportunities to optimize conversion, revenue and customer experience across ecommerce platformsServe as a key liaison, translating business strategy into actionable catalog execution for internal teams and stakeholdersManage priorities and resolve competing demands in a fast-paced, matrixed environment to ensure high-quality digital customer experiencesWorking ConditionsOffice environment with occasional travel as neededEligible for Spectrum’s hybrid work policy, with the option to work from home up to one day per weekWhat You’ll Bring to SpectrumRequired QualificationsEducationBachelor's degree in business, marketing, technology, information systems or equivalentExperience8+ years of digital sales, digital merchandising, ecommerce or catalog management experience3+ years of leadership experience in digital commerce, merchandising or offer management roles5+ years of experience leading offer strategy or rollout execution for customer-facing digital channels5+ years of experience working cross-functionally with product, marketing, billing, technology and operations5+ years of experience prioritizing and coordinating catalog updates, launches or pricing changes3+ years of experience using analytics to inform business decisions and optimization9+ years of progressive experience in digital sales, merchandising, ecommerce, productoperations or catalog managementExperience leading offer strategy, rollout planning, or merchandising execution for customer-facing digital sales channelsSkillsStrong understanding of telecom or cable product catalogs and offer configurationExperience with enterprise catalog platforms such as Salesforce, Oracle or AmdocsExpertise in promotional strategy, offer testing, pricing optimization and conversion improvementKnowledge of catalog structures, pricing dependencies and fulfillment considerationsProficiency in reporting, KPI analysis and performance measurementAbility to translate business requirements into execution prioritiesFamiliarity with product lifecycle processes and cross-functional implementation planningFamiliarity with agile or hybrid delivery environmentsPreferred QualificationsEducationMBA or advanced degreeExperience5+ years of telecom, cable, broadband, wireless or mobile industry experience3+ years of digital merchandising for both cable and mobile experiences3+ years of analytics-driven offer optimization and customer behavior analysisSkillsStrong expertise in offer rollouts within a cable companyExperience with promotional strategy, offer testing, pricing optimization and digital conversion improvementExperience in digital product merchandising for subscription-based or service-based businessesFamiliarity with billing dependencies, product configuration rules and order flow impacts in telecom environmentsExperience using analytics to assess offer efficiency, customer behavior and business performance#LI-VB1 MST715 2026-73599 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.