Restoration Technician

Contents Restoration Inventory SpecialistThe Contents Restoration Inventory Specialist is responsible for accurately documenting, cataloging, and managing personal and business contents affected by fire, water, mold, or other catastrophic events. This role involves the meticulous inventorying of items, detailed photography, condition reporting, and packing of contents for restoration or storage. The Inventory Specialist ensures that all contents are handled with care and professionalism, maintaining high standards of accuracy and organization. This position works closely with Project Managers, Contents Technicians, and external stakeholders to ensure efficient project execution and client satisfaction.Primary Responsibilities:Inventory Documentation and Management: Perform on-site inspections to inventory all items, ensuring precise documentation of item descriptions, quantities, and conditions.Photograph each item to document its pre-existing condition, labeling and tagging items according to company standards.Utilize inventory management software (e.g., iCat, ContentsTrack) to maintain comprehensive digital records of all items.Content Handling and Packing: Safely and securely pack items for transport to the company's restoration facility or storage location, ensuring fragile or valuable items are given special attention.Create detailed packing lists and location tags to ensure all items are trackable throughout the restoration process.Work closely with the Warehouse and Restoration Technicians to ensure proper storage and care of contents.Data Accuracy and Reporting: Enter data into the inventory system in real time, ensuring accuracy in descriptions, item counts, and conditions.Generate detailed reports, including inventories, condition reports, and summary logs, as required by project scope.Identify and document any items that are non-restorable or require specialized handling, communicating findings to the Project Manager.Quality Control and Assurance: Review inventory records regularly to ensure that all data is complete, accurate, and up-to-date.Monitor the handling, storage, and movement of contents to prevent loss or damage.Conduct regular audits of stored contents to verify the integrity and condition of items.Client and Stakeholder Communication: Act as a point of contact for clients and insurance adjusters regarding inventory-related inquiries.Communicate effectively and professionally, ensuring clients feel informed and confident in the restoration process.Provide updates to Project Managers and clients regarding the status of contents, estimated timelines, and any issues encountered.Logistics Coordination: Coordinate with logistics teams to schedule and oversee the transportation of contents between job sites, storage facilities, and restoration areas.Track the movement of contents using the inventory management system, ensuring that all items are accounted for at all times.Ensure that all transportation activities comply with company standards and safety regulations.Support Restoration Activities: Assist the restoration team as needed with content cleaning, deodorization, and preparation for final return to the client.Provide technical support for contents inventory software and equipment used during the inventory and restoration process.Participate in on-site walkthroughs and inspections to validate the accuracy of inventories.Qualifications and Skills:High school diploma or equivalent; Associate's degree in related field preferred.Minimum of 2 years of experience in contents management, inventory control, or a related field.Experience in restoration or construction industry preferred.Strong knowledge of inventory management software (e.g., iCat, ContentsTrack).Excellent organizational and time management skills.Keen attention to detail and commitment to accuracy.Strong interpersonal and communication skills.Ability to lift and carry heavy items as required.Valid driver's license and clean driving record.Key Competencies:Attention to DetailData Entry and Inventory ManagementOrganizational SkillsCustomer Service OrientationProblem Solving and InitiativeReporting Relationship:Reports to the Contents Restoration Project Manager.Work Conditions:This is a full-time position requiring [40+] hours per week.Requires travel to client sites, storage facilities, and company warehouses.May involve occasional evening and weekend hours depending on project needs.Must be able to lift and move items up to 50 lbs regularly.Compensation: $16.00 - $20.00 per hour At Rainbow Restoration®, we're here to help families rebuild their lives when disaster strikes by turning damaged properties back into safe, comfortable homes. Our independently owned and operated franchises are looking for dedicated, motivated professionals who are ready to make a real difference. If you're looking for a career where your skills are valued and your work has a lasting impact on people's lives, then we'd love to meet you. At Rainbow Restoration®, we're more than just a team – we're a family with a mission to restore and protect what matters most. Ready to answer the call? Join us and be part of something meaningful.