Manager: Health Navigation

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

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Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Manager: Health Navigation (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

Are you ready to make a meaningful impact in community healthcare? At Legacy Community Health, we're searching for a passionate Health Navigation Manager to join our dynamic team. In this pivotal role, you'll be deeply integrated into our care team, promoting culturally competent, patient-centered care and supporting our agency initiatives through outreach and community engagement.

• Role Highlights: Be a vital part of our mission to improve community health services.
• Work Environment: Enjoy a collaborative and supportive team setting.
• Impact: Contribute to strategic planning, quality improvement, and program evaluation.
• Growth Opportunities: Benefit from mentorship and personal development within our organization.
• Mission-Driven: Help us deliver compassionate healthcare to those who need it most.

Key Responsibilities

• Manage team scheduling and time approval.
• Provide coaching and training to staff, serving as a liaison between navigation staff and leadership.
• Assist the Director with routine reports and data configuration, including data entry into external reporting portals.
• Track and report on program evaluation indicators, such as retention in care and biomedical adherence.
• Assist with quality improvement initiatives to enhance service delivery and outcomes.
• Participate in strategic planning and development of new protocols or service enhancements.
• Monitor productivity and performance metrics for staff and program outcomes.
• Attend community meetings/trainings and participate in relevant committees.
• Maintain inventory of clinic supplies and ensure proper specimen handling.
• Support the implementation and monitoring of new programs and agency initiatives.
• Serve as a member of an inter-disciplinary clinic and care team, promoting effective working relationships.
• Implement health education programming to improve patient wellness and self-efficacy.
• Provide information, referrals, and assistance to improve patient independence and health.
• Guide patients in navigating the system of care to achieve health goals.
• Establish and maintain referral processes and resource lists.
• Work within a primary care medical home, applying a team-based approach to care.
• Ensure positive patient experiences through high standards of customer care.
• Document all patient services in the electronic health record and other data systems.
• Manage patient schedules and desktop in the electronic health record system.

Minimum Qualifications

• High School diploma or equivalent is required.
• Three (3) years direct patient care working in a community health or equivalent setting.
• Proficient in Microsoft Office suite, SharePoint, and ability to rapidly learn additional software systems as needed.
• Ability to travel between sites as needed and attend virtual and in-person meetings as scheduled.
• Ability to work independently and meet multiple deadlines consistently.
• Experience working in the field of HIV prevention and/or linkage to care highly preferred.
• Experience working within electronic medical record system EPIC.
• Experience completing data extraction and/or analysis for grant reporting purposes.
• Experience leading a programmatic initiative in a community health or equivalent setting.
• Bilingual / Spanish fluency preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.