Customer Experience Guide - Seasonal

Job Title Customer Experience Guide - Seasonal Location Retail Location: Atlanta, GA Employment Store Scope: Customer Service In-Person, CF2 Reports To: Retail Store General Manager Pay Range: $21.00 - $23.00 per hour Seasonal Positions: Seasonal employees are hired for a defined, limited-duration period when business needs increase due to a peak season or other short-term staffing need. Seasonal employees may be regularly scheduled but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Employment remains at-will, and seasonal employment does not guarantee employment for any specific length of time. Time Frame: This Seasonal role has a defined start and end date and is projected to be 6 months. Benefits Seasonal employees are not eligible for Company-sponsored benefits, except Wellness Time, employee discounts and any benefits required by applicable law. Role Overview As an Customer Experience Guide-Seasonal, you are an important part of customers’ experience in our retail stores. You will support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers’ experience. Customer Experience Guides are the embodiment of the brand for our customers. You will contribute to Patagonia’s daily front-line retail store and customer experience activities. Among other duties, you will focus on sales and customer service and stocking and staging products on the retail floor. You will engage in day-to-day activities that keep customers satisfied. You will learn about our products, share your passion for the community, and share your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do. Key Responsibilities Deliver best-in-class service by centering the customer in everything we do. Utilize selling sense skills and connect our communities to a life outdoors. Participate in our Activism program by utilizing your 18 Activism Hours to support your community, partner with local non-profits by engaging in the grants and donations processes, and inspire customers and your colleagues to get involved. Learn about our products, including technical aspects of products in our core sports, and incorporate it into your everyday customer service practices. Process shipments, support physical inventory, and restock the sales floor. Assist with sale prep/breakdown, product transfers, donations, etc. Maintain visual store standards, folding, hanging, buffing, steaming, dressing mannequins, stocking the floor. Assist in event production and execution and bring forth ideas for engaging our community. Participate in ongoing training to maintain a solid understanding of our company and assist in the training of fellow/new employees while supporting and striving to achieve store goals. Practice security measures that help prevent theft and understand how to handle safety situations. Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store. Ensure accuracy in all POS operations and utilize the spirit of our Ironclad Guarantee and Worn Wear programs. Answer phones, work events, support front of house and back of house operations, and support in store repairs while successfully communicating with the leadership team and customer service. Support inclusion by creating a work environment that is supportive, positive, respectful, and free from harassment. About You Environmental activist: knowledgeable and curious about environmental and social issues, encouraging others. Customer service oriented: building relationships, treating customers with kindness and creativity. Just and equitable: proactively creating a culture of belonging for all backgrounds, identities, and experiences. Quality oriented: producing valuable, complete, timely work, striving for excellence. Integrity and action oriented: contributing, self-driven, efficient. Lifelong learner and teacher: open to change, share solutions. Experience & Qualifications Customer Service/Customer Focused: Proven customer service and/or sales skills, previous retail or related customer service experience preferred. Interest in or eagerness to learn about our products and services. Problem Solving: Helpful and courteous approach to solving problems. Communication: Effective communication skills with team members and leadership and able to participate in constructive feedback and assist in conflict management. Adaptability/Ambiguity: Adaptability to changing situations and priorities while maintaining a positive workplace morale. Can pivot on the fly and support team engagement. Organization Skills: Proven organizational skills and attention to detail. Prioritization: Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership. Time Management: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally. Self-Motivation and Teamwork: Self-motivated and possess the ability to thrive in a team-oriented environment. Technical Learning: Basic math and computer skills and accuracy with money handling and register use preferred. Physical Requirements Able to stand/walk for extended periods of time with working shifts up to 8 hours per day Continuously able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising Continuously able to walk up and down a staircase carrying boxes, products, and other necessary items Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean Able to safely lift up to 55 pounds Comfortable climbing ladders Schedule Our stores are open seven days a week. The Atlanta store's current business hours are Sunday 12pm-6pm, Saturday 10am-6pm, and Monday - Friday 10am- 7pm. Our current hiring needs are for under 19 hours with open availability Thursday - Sunday. Open availability is a plus. It is common for our shifts to begin and end up to two hours before and after business hours. As a team member, you are expected to be flexible to the business and team needs. Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers. Our consistent effort has been to post our store work schedules three weeks in advance to give our employees the opportunity to plan. You must report to work on time as well as align to other expectations in our Attendance Policy. Employee Conduct It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. Company Information We’re in business to save our home planet, and we’re hiring. We are a company as much as we are a community and a movement, bringing people together with an unwavering sense of purpose. We hope you’ll explore the open positions listed here to find opportunities that align with your professional passions and expertise. If you don’t see any current opportunities that match what you’re looking for, please check back regularly and follow us on LinkedIn. For more immediate ways to support our mission and efforts to save our home planet, we encourage you to visit Patagonia Action Works where you can learn about opportunities to get involved with environmental organizations. #J-18808-Ljbffr