Level 2 Technical Support Engineer
Accion Labs
We are seeking an experienced L2 Technical Support Engineer to provide enterprise-level technical support in a fast-paced environment supporting approximately 3,000 users. The ideal candidate will have strong expertise in Microsoft Intune, Microsoft 365, endpoint management, and troubleshooting complex desktop and infrastructure issues. This individual will serve as a senior escalation point for technical support incidents while driving operational excellence and end-user satisfaction. L2 Technical Support Engineer Duration: 12-Month Contract Start Date: ASAP Key Responsibilities Provide advanced Level 2 technical support for desktops, laptops, mobile devices, Microsoft 365 applications, and enterprise endpoints. Serve as a technical escalation point for Level 1 Service Desk teams, resolving complex incidents and performing root cause analysis. Manage and support Microsoft Intune and Windows Autopilot environments, including device provisioning, software deployment, patch management, compliance policies, and endpoint security. Troubleshoot Windows, Microsoft 365, networking, VPN, Wi-Fi, hardware, software, and peripheral-related issues. Support user onboarding activities, endpoint setup, access coordination, and device lifecycle management. Collaborate with infrastructure, security, and engineering teams to resolve enterprise-wide technical issues. Create and maintain technical documentation, knowledge articles, and operational procedures. Identify recurring issues, conduct trend analysis, and implement long-term corrective actions through Problem Management practices. Provide support for conference room technologies, AV systems, printers, and executive support needs. Ensure adherence to IT service management processes, SLAs, and change management procedures. Required Qualifications 6+ years of enterprise IT support, desktop engineering, or technical support experience. Strong hands-on experience in L2 technical support, incident management, escalation handling, and troubleshooting complex enterprise environments. Extensive experience supporting Microsoft Intune and Windows Autopilot. Strong knowledge of Microsoft 365 administration and support, including Outlook, Teams, OneDrive, and Office applications. Experience with Active Directory, endpoint management, device imaging, software deployment, and patch management. Strong troubleshooting skills across Windows operating systems, hardware, networking, VPN, Wi-Fi, printers, and peripheral devices. Experience working with Jira Service Management or similar ITSM platforms. Ability to perform root cause analysis and drive operational improvements. Excellent communication and customer service skills with the ability to support technical and non-technical users. #J-18808-Ljbffr Accion Labs
- NetMedia Solutions in Lansdale, PA is hiring a full-time Desktop Support Engineer to provide level 1 and 2 IT support onsite. You will troubleshoot hardware, software, network, and voice/data issues, document service requests, and create user accounts in Office 365 and...Level 2Full timeWork at officeRemote work
- ...Job Description Job Description The Level 2 IT Technician provides advanced technical support for end users, systems, and network infrastructure. This role... ...the ticketing system. Collaborate with Level 3 engineers on complex issues and project work. Provide...Level 2Work at office
ASK Technologies, Inc.
Bala Cynwyd, PA14 days ago $67k - $72k
...on work that challenges you, supports your growth, and empowers you... ...first point of contact for the technical support of our employees. This... ...users and their equipment for "Level 1" break/fixes Own new hire and... ...with IT Support Level 2&3 Specialist on: Implementing...Level 2Temporary workRemote work- ...and address all IT-related issues according to service-level agreements. This role entails supporting installation and maintenance of operating systems, software... .... The ideal candidate will solve Level 1 and Level 2 IT needs, manage communication with internal and external...Level 2
$57k - $67k
...in a general site management capacity, providing high-level technical assistance and client-facing support. This role is responsible for managing onsite IT functionality... ...for the team. Core Technical Tasks Level 2 Issue Resolution Troubleshoot workstations, printers...Level 2Full timeLocal areaRemote workMonday to Friday- ...accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer... ...documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket Supports the installation and maintenance of...Level 2
$45k - $55k
...systems and preparing clear technical support notes and documentation. We... ...knowledge is a plus. We prefer 2 years of real-world network... ...Responsibilities: We provide level 1 and level 2 IT support to... ...a full-time Desktop Support Engineer to work onsite. This role offers...Level 2Full timeWork at officeRemote work- ...Position Description The Network Support Technician reports to the Director of Technical Services and implements and manages the enterprise-wide network infrastructure... ...network security. The role assists the IT Network Engineer in monitoring and maintaining the network and...Permanent employmentFull timeWork at officeRemote workWork visaAfternoon shift
The Chronicle of Higher Education
Wayne, PA2 days ago - ...Fantastic regional defense firm's King of Prussia area office has an immediate need for two (2) litigation associates to join their growing team. One role is mid-level (2-4 years), and the other is a senior level role (7-15 years). Ideal candidates will have solid experience...Level 2Work at officeImmediate startFlexible hours1 day per week
Alevistarjobs
King of Prussia, PA4 days ago - ...Senior Application Support Engineer We are seeking a highly experienced Senior Application... ...applications. This is a critical, highly technical role focused on ensuring the stability,... ...ideal candidate will be responsible for Level 2/Level 3 production support,...Level 2
InterSources
Fort Washington, PA4 days ago - ...seeking a Tax Processing Associate in the United States (King of Prussia area) to prepare and file sales and use tax returns for level 1-2 clients. You will work with VITR, assist with electronic filings, and collaborate with senior staff. The role emphasizes accuracy...Level 2
- Vertex Inc is seeking a Tax Processing Associate to prepare and file sales and use tax returns for level 1-2 clients. This role supports senior TPS staff and maintains strong client relationships through regular communication. The position emphasizes accuracy, timely filings...Level 2
$33 - $37 per hour
...Type Full Time Job Shift Day Education Level 2 Year Degree Travel Percentage Up To 25%... ...career goals. Why work with CVR : ~ Supportive and collaborative work environment ~4-... ...procedures following professional, technical standard and company specific protocols...Level 2Hourly payFull timeRelocationShift workWeekend workCenter for Vein Restoration
King of Prussia, PA4 days ago- ...allied health professional at Redeemer Health. Here, you'll find a supportive team committed to safety and excellence, with state-of-the-art... ...ultrasound studies including transvaginal, Doppler and Level 2 scans. Performs duties under minimal supervision. CONNECTING...Level 2Full timeFlexible hours
Redeemer Health
Meadowbrook, PA2 days ago - ...• Generating and simulating operational level plans to explore the art of the possible... ...everything as code” mindset allows our software engineers to focus their time and efforts on what... ....Work Schedules: Lockheed Martin supports a variety of alternate work schedules that...Level 2Full timeWork at officeRemote workFlexible hours
- ...solutions to some of the worlds’ hardest engineering problems. Our culture encourages... ...and deployment• Complete system patching• Support user interactions• Design new capabilities... ...to make a lasting difference.This is a level 2, where successful Applicants will:• Typically...Level 2Full timeWork at officeRemote workFlexible hours
- ...s built for you.As a Systems Engineer-IT, you will:- Provide systems... ..., testing and verification- Support system security activities including... ...and collaborating with technical team on solutions*** This... ...for consideration.Clearance Level: TS/SCIOther Important Information...Level 2Full timeWork at officeRemote workFlexible hours
- ...with a team of Architects and Designers to support our clients. Main Line Design is the... ...interview. Qualifications Entry level, 2 - 4 years experience in the architecture... ...with a desire to learn new systems, technical programs and skills. Ability to take...Level 2For contractorsLocal area
Radical Renovations LLC
King of Prussia, PA2 days ago - ...Maguire Inc., a national multi-disciplinary engineering firm is seeking Transportation... ...thereof: BS Civil Engineering NICET Level 2 or higher in Transportation/Highway Construction... ...professional and personal lives. We support employees and their eligible family...Level 2Contract workFor contractorsWork at office
CDR Maguire Inc.
King of Prussia, PA3 days ago $48 per hour
...3 days ago mechanic Technical Writing This posting is... ...Interprets and analyzes engineering data, reliability and... ...customer operations and support concepts to develop support... ...and replacement parts, levels, and stocking. Writes... ...: For level 1 and 2 only, in locations where...Level 2Hourly payFull timeContract work- ...the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace....Level 2Full timePart timeLocal areaRemote workFlexible hours
Compass Group
Malvern, PA3 days ago - ...challenges, collaborate with engineers and field teams, and... ...for someone with 2 to 5 years' experience... ...including pursuing NICET Level 2 certification. Key... ...understand project scope and technical needs. Collaborating... ...standards. Remotely supporting field crews during...Level 2Full timeLocal areaRemote work
Bayside Fire and Security
Paoli, PAa month ago - ...motivated, early career DevSecOps (DSO) engineer to join the Arctic Gates program, which... ...types of tasks:• Help in standing up and supporting development and production deployment pipelines... ...clearance to start and maintain level of clearance throughout the course of employment...Level 2Full timeWork at officeRemote workFlexible hours
$56.9k - $74k
...Associate is responsible for preparing and filing sales and use tax returns for level 1-2 clients, ensuring accuracy and compliance with standard tax regulations. This individual contributor role supports senior TPS staff, fosters client relationships through regular...Level 2Minimum wageLocal areaVertex Inc in
King of Prussia, PA2 days ago- ...a highly skilled and motivated Software Engineer to join our dynamic team. This exciting position... ...day brings a new challenge, and want to support a critical space security mission, then... ...a US Citizen for consideration.Clearance Level: TS/SCIOther Important Information You...Level 2Full timeFor contractorsWork at officeRemote workFlexible hours
- ...Primary responsibility is to provide support of business information systems across multiple... ...IT Operations Support Queue and Assume Level 2 support for any escalated Service Desk... ...Provide Infrastructure with technical specifications based on business requirements...Level 2Work at officeShift work
The Citadel
Exton, PA4 days ago - ...AssociateDepartment:Trusts/EstatesQualificationsThis outstanding suburban Philadelphia law firm is looking for a skilled junior level (probably 2-3 years) trusts and estates associate attorney. They are willing to consider an attorney with strong academic and employment...Level 2
- ...Technology Technician II. Responsibilities include delivering first-level help desk support and assisting students, faculty, and staff with technology... ...problem-solving and communication skills, along with basic technical knowledge to support IT infrastructure. This position...Summer work
$13 per hour
...in Delaware County is seeking an IT Technician I for help-desk support. This role is open to graduate students offering 20 hours per week... ...salary of $13.00 per hour. Responsibilities include providing technical assistance and logging support requests. Ideal candidates will...Hourly paySummer work- ...delivering next-generation solutions to support the national security space enterprise. Built... ..., troubleshooting, and documenting technical issues through onsite and remote support.... ...arka.org or contact (***) ***-**** and press 2 for Human Resources. ITC & Security Clearance...Full timeTemporary workWork experience placementWork at officeRemote workVisa sponsorship
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Level 2 Technical Support Engineer. Be the first to apply!
