Retail Sales Specialist Customer Service & Store Operations

Retail Sales Specialist

Customer Service & Store Operations

Mukilteo, WA

$16.82 - $21.15/Hour

U.S. Citizenship is required by Federal Law

We are seeking a Retail Sales Specialist to support customer service, retail sales, inventory management, and daily store operations in a fast-paced retail environment. This role is responsible for delivering exceptional customer experiences, processing point-of-sale (POS) transactions, managing inventory and merchandise flow, supporting visual merchandising standards, and helping achieve retail sales goals while maintaining operational excellence.

Responsibilities:

• Deliver exceptional customer service and create a welcoming shopping experience for employees, visitors, and stakeholders.
• Process point-of-sale (POS) transactions, cash handling activities, customer purchases, returns, and exchanges.
• Open and close the store in accordance with established operating procedures.
• Receive, process, and organize incoming and outgoing merchandise shipments.
• Monitor inventory levels, maintain stock accuracy, and support inventory control activities.
• Process merchandise transfers, markdowns, Mark Out of Stock (MOS), and Return to Vendor (RTV) transactions.
• Complete inventory documentation and coordinate inter-store merchandise transfers.
• Prepare for and support annual physical inventory counts and inventory audits.
• Execute merchandising floor sets and maintain visual merchandising standards.
• Organize and maintain stockroom inventory, storage areas, and merchandise presentation.
• Process customer merchandise orders and special requests.
• Coordinate store maintenance needs and communicate facility-related issues.
• Respond to customer and stakeholder inquiries via email and other communication channels.
• Identify, report, and help resolve safety, housekeeping, and operational concerns.
• Restock merchandise and maintain store appearance, cleanliness, and organization.
• Escalate customer concerns and complaints to store management as appropriate.
• Support monthly, quarterly, and annual sales objectives.
• Follow all company policies, procedures, and operational guidelines.

Qualifications:

• High School Diploma, GED, vocational training, Associate degree, Bachelor's degree, or an equivalent combination of education and experience.
• 4+ years of retail sales, customer service, retail operations, or related experience.
• Experience operating point-of-sale (POS) systems and handling cash control procedures.
• Experience with inventory management, stock replenishment, merchandise receiving, shipping, and retail operations.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Microsoft Teams.
• Ability to manage multiple priorities and work effectively in a fast-paced retail environment.
• Ability to maintain a professional appearance and represent the brand positively.
• Ability to work onsite and perform daily retail store operational duties.

Preferred Qualifications:

• Experience supporting retail sales goals and performance metrics.
• Experience with inventory counts, merchandising resets, stockroom operations, and inventory audits.
• Experience processing merchandise transfers, markdowns, MOS, and RTV transactions.
• Experience supporting specialty retail, corporate retail, gift shop, company store, or branded merchandise environments.

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation, which may include education, criminal, and work history verifications.

Accepted applicants will be eligible for benefits, including medical and supplemental insurance, and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.

Final position level and pay will be based on experience.