Director of Information Technology

Job Title : Director of Information Technology

Role Overview

The Director of Information Technology is responsible for overseeing the Center's technology infrastructure, including physical and cloud, and ensuring the secure and efficient functioning of all IT systems. This role involves strategic planning and resource management, to support the Center’s technological needs. This role will also function as the point person in working with our Managed Service Provider. The ideal candidate will possess strong leadership skills, technical expertise, and a proactive approach to problem-solving along with excellent communication and customer service skills.

Salary Range: $115,000-$125,000

Key Responsibilities

1. Systems and Network Administration

• Maintain and monitor servers, workstations, and network infrastructure (routers, firewalls, switches, and wireless access points) across all sites.
• Manage patching and maintenance schedules for operating systems and business-critical software to keep systems current and secure.
• Onboard and offboard employee technology (accounts, hardware provisioning, and secure deprovisioning).
• Develop and implement IT strategies aligned with the company’s mission, goals, and objectives, in consultation with the Executive Leadership Team.
• Ensure the security, reliability, and performance of all IT systems.
• Monitor and respond to security incidents, conduct risk assessments and implement necessary controls.
• Lead response and recovery during high-priority technology incidents, maintaining calm and clear communication with affected teams.

2. Vendor and Contract Management

· Manage technology vendors, contracts, licensing, service-level expectations, and equipment lifecycle planning.

· Develop and monitor clear standards for IT documentation, asset management, change management, and support processes.

3. People and Operations

• Lead the team’s overall IT strategy, roadmap, budget planning, and day-to-day technology operations.
• Build, manage, mentor, and develop IT staff, contractors, and technology partners.
• Assess emerging technologies and recommend investments that improve collaboration, reliability, performance, and operational efficiency.
• Communicate technology priorities, project status, risks, and recommendations to leadership and nontechnical stakeholders in a concise, actionable manner.

Essential Education, Experience, and Knowledge

· Bachelor’s degree in appropriate discipline

· Proficiency in Microsoft 365 administration and Power Shell scripting

· Strong technical knowledge of IT infrastructure, systems, and applications.

· Familiarity with IT security practices and compliance requirements.

· Proficient in Microsoft Office products, including Word, Excel, PowerPoint, Outlook, and Teams; experience working in proprietary databases

· Experience in online synchronous video platforms (Zoom, Teams, etc.)

· Excellent communication and interpersonal skills, with the ability to present technical concepts to executive, operational, and non-technical audiences.

· Demonstrated ability to lead through complexity and change, prioritize effectively, and make sound decisions in environments with incomplete or rapidly evolving information.

· Ability to evaluate technical risks, prioritize work, and make sound decisions under time-sensitive conditions.

· Familiarity with data protection, secure communications, and technology governance practices.

Desired Education, Experience, and Knowledge

· Master’s degree in appropriate discipline

· Relevant certifications in networking, cloud platforms, cybersecurity, IT service management, or project management.

· Proven record in working across cultural, socio-economic, theological, and disciplinary boundaries and with people of many different backgrounds and beliefs

Personal Traits for Cultural Fit

· High degree of alignment with Center’s mission to strengthen Indiana congregations by helping them find and use the best resources to address their challenges and opportunities, and to share our learning with a national audience

· Lifelong learner; desire to grow professionally and personally through interactions with diverse audiences

· Able to pivot between collaborative and consultative in a multi-faceted decision-making setting

· High personal work standards to succeed in high expectation workplace

Working Environment

This position may require travel to sites across Indiana, occasional non-traditional work hours, and on-call availability to support technology operations during critical team activities. The successful candidate must be comfortable working in an environment where reliability, responsiveness, teamwork, and clear communication are essential.