Lead Patient Access Representative (Full Time - Evenings) Torresdale Campus ED

Lead Patient Access Representative

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff's compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Job Duties:

• Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff. Keeps current on insurance tip sheets and workflow updates
• Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols
• Distributes work assignments, daily
• QAs a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks for performance improvement, daily
• Backfills for staff during meal breaks. Covers scheduled PTO /ETO or unscheduled absences, as needed
• Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department
• Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity. Provides real-time coaching and feedback to staff on any workflow changes or quality errors.
• Achieves individual and team performance metrics
• Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times
• Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department

Minimum Qualifications:

• Education: Required High School Diploma or GED
• Experience: 3 years of patient registration experience

Physical Demands: Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Work Shift: Workday Evening (United States of America)

Worker Sub Type: Regular

Employee Entity: Jefferson Health Northeast

Primary Location Address: 10800 Knights Road, Philadelphia, Pennsylvania, United States of America