Casino Supervisor

Overview Are you an outgoing, dynamic individual, passionate about hospitality? Parkwest Casinos is looking for an enthusiastic, motivated Casino Supervisor to join our team and make a real difference in our guest's experience! The Casino Supervisor will assist in leading casino floor employees by enforcing established policies and procedures and demonstrating exemplary customer service to our guests. This position is the perfect opportunity for an experienced individual with an understanding of the operations of a California card room. Think you have what it takes to make this casino thrive? Then check this out! Responsibilities Casino Supervisors are expected to keep a high profile on the gaming floor while ensuring guests are greeted and their complaints are resolved in a timely manner. As a Casino Supervisor you are expected to learn all House Rules, P&P's and collection structures. A Casino Supervisor will have the ability to keep the podium balanced; keep an accurate shift report, time off and sick reports, overtime logs and other reports, as deemed necessary. A Casino Supervisor will assist in monitoring the payouts on the tables to ensure proper amounts are being paid to customers. Casino Supervisors are responsible for working in conjunction with the department managers and General Manager in the supervision of personnel and efficient operation of the facilities during an assigned shift. Casino Supervisors will maintain a high standard of guest service within the Casino and actively promote positive customer and employee relations by walking the Casino floor and ensuring excellent customer service is provided. Qualifications Bachelor's degree or equivalent experience in management, hospitality services, business administration or other field related to gaming preferred. Open availability. Must be able to work evenings, weekends and holidays. Must provide evidence of employment eligibility in the U.S. Must be able to pass a mandatory drug test, criminal background and credit check. Must be able to obtain CA gambling establishment employee permit. Physical and mental requirements Must be able to lift and carry tools, supplies, and inventory up to 100 pounds. Must be able to sit, walk, stand, and bend at neck for 6 or more hours a day. Position will require repetitive use of hands for the following actions; simple and power grasping, fine manipulation, pushing & pulling and reaching for entire shift. Position may require exposure to excessive noise, exposure to dust, gas, flames, chemicals, exposure to extremes in temperature, humidity or wetness. Must be able to perform all essential duties with or without accommodation. EEO Statement Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Min USD $90,000.00/Yr. Max USD $120,000.00/Yr. #J-18808-Ljbffr