Service Desk Analyst

Service Desk Analyst (Tier 1 Support)

Are you passionate about technology and helping others solve technical problems? We're looking for a customer-focused Service Desk Analyst to join a growing IT support team. This role is a great opportunity for someone who enjoys troubleshooting, learning new technologies, and delivering exceptional support in a fast-paced environment.

What You'll Do

As a Tier 1 Service Desk Analyst, you'll serve as the first point of contact for users experiencing technical issues. You'll provide support across a wide range of hardware, software, network, and mobile device-related concerns while delivering outstanding customer service.

Key Responsibilities:

• Respond to and resolve 80-100 support requests per day via phone and ticketing systems
• Assist users with password resets and account management through Active Directory
• Troubleshoot hardware, software, printer, mobile device, and general IT-related issues
• Support basic networking issues and remotely access devices for troubleshooting
• Escalate complex issues to appropriate teams when necessary
• Accurately document incidents, resolutions, and customer interactions
• Deliver a positive support experience while maintaining strong service levels

Required Qualifications

• Strong technical aptitude and interest in technology
• Basic understanding of networking concepts and remote troubleshooting tools
• Excellent customer service and problem-solving skills
• Strong communication skills and ability to support users with varying technical skill levels
• Experience with or exposure to Active Directory
• Ability to thrive in a high-volume, fast-paced environment

Preferred Qualifications

• Previous Service Desk, Help Desk, or Technical Support experience
• Experience supporting Microsoft environments
• Familiarity with ticketing systems and IT support best practices

Schedule & Work Environment

• Training Period: Onsite Monday-Friday (7:00 AM-4:00 PM or 8:00 AM-5:00 PM)
• After Training: Hybrid schedule with 3 days onsite and 2 days remote

Team Environment

You'll be joining a collaborative team of approximately 20+ IT professionals who are dedicated to supporting users and providing exceptional service. The team is continuing to grow, creating opportunities for learning, development, and long-term career growth.

This is a Contract position based out of Beloit, WI.

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Beloit,WI.

This position is anticipated to close on Aug 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.