CenterWell Pharmacy Solution Manager

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The Solution Manager is responsible for defining, designing, and delivering end-to-end business and technology solutions that meet customer, operational, and strategic objectives. This role serves as the bridge between business stakeholders, product teams, technology teams, and external partners to ensure solutions are aligned with organizational goals, provide measurable value, and can be implemented effectively.

The Solution Manager leads solution development from concept through implementation, managing requirements, stakeholder alignment, business cases, and execution planning while balancing customer needs, business priorities, and technical constraints.

Key Responsibilities

Solution Strategy & Planning

• Identify business opportunities and translate them into scalable solution concepts.
• Develop solution roadmaps aligned with organizational strategy and objectives.
• Evaluate market trends, customer needs, and competitive offerings to inform solution design.
• Build business cases and value propositions for proposed solutions.

Requirements & Solution Design

• Gather and document business, operational, and technical requirements.
• Facilitate workshops with stakeholders to define solution scope and success criteria.
• Create solution frameworks, process flows, and high-level architecture concepts.
• Ensure solutions are feasible, scalable, compliant, and aligned with enterprise standards.

Stakeholder Management

• Serve as the primary liaison between business, product, technology, operations, and vendor teams.
• Drive consensus among cross-functional stakeholders with competing priorities.
• Communicate solution strategy, progress, risks, and recommendations to leadership.
• Manage stakeholder expectations throughout the solution lifecycle.

Delivery & Implementation

• Partner with Product Managers, Project Managers, Engineering, and Operations teams to implement solutions.

Performance & Continuous Improvement

• Establish KPIs and success metrics for delivered solutions.
• Monitor performance and adoption after implementation.
• Identify opportunities for optimization and enhancement.
• Drive lessons learned and continuous improvement initiatives.

Success Measures

A successful Solution Manager will:

• Deliver solutions that achieve business outcomes and customer value.
• Improve operational efficiency and process effectiveness.
• Maintain strong stakeholder engagement and alignment.
• Meet delivery timelines and budget expectations.
• Drive measurable improvements through continuous optimization.

Use your skills to make an impact

Required Qualifications

• 5+ years of experience in solution management, product management, or related disciplines.
• Experience leading cross-functional initiatives in a matrixed environment.
• Strong business process analysis and requirements gathering capabilities.
• Ability to translate complex business needs into practical solutions.
• Excellent communication, presentation, and stakeholder management skills.
• Experience managing multiple priorities and initiatives simultaneously.

Preferred Qualifications

• Experience within healthcare, technology, financial services, or consulting industries.
• Knowledge of Agile, Scrum, or SAFe methodologies.
• Familiarity with enterprise architecture principles and system integrations.
• Experience developing business cases and financial models.
• Relevant certifications such as:
• Certified Scrum Product Owner (CSPO)
• SAFe Product Manager/Product Owner
• PMP
• Lean Six Sigma
• Business Analysis certifications (CBAP)

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-11-2026

About us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options

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