Senior Technician - Full-time

DermLite is seeking a Senior Technician to repair and maintain our imaging units and to act as a technical point of contact across departments. The role combines hands-on repair work with cross-functional coordination, connecting Service, Sales, R&D, and Customer Success. The ideal candidate has a background in assembly or production, strong technical understanding, and the ability to communicate clearly with both technical and non-technical audiences. Your responsibilities Diagnose and repair medical imaging units based on technical documentation, schematics, and manufacturer specifications. Serve as the primary technical point of contact for other departments on repair status, unit issues, and technical questions. Read and interpret assembly drawings, wiring diagrams, and service manuals to identify root causes of unit malfunctions. Coordinate with Sales and Customer Success to align repair timelines and communicate updates to customers and distributors. Work with R&D to escalate recurring technical issues and contribute field feedback to product improvement. Maintain accurate repair records, including parts used, labor time, and root-cause documentation. Support quality checks and final testing of repaired units prior to return shipment. Contribute to continuous improvement of repair processes and documentation. Required Completed technical training or apprenticeship in electronics, mechatronics, medical technology, or a related field. Experience in assembly, production, or manufacturing environments, ideally within medical devices or precision equipment. Proven ability to read and work from technical documentation, drawings, and schematics. Hands-on repair and troubleshooting experience with electronic or opto-mechanical devices. Strong communication skills, with the ability to explain technical topics to non-technical colleagues. Reliable, structured, and comfortable acting as a liaison between technical and commercial teams. Strong written and spoken English. Preferred Experience in a regulated medical device environment (ISO 13485, MDR, or similar). Familiarity with CRM or service ticketing systems (e.g., Salesforce). Prior experience in a customer-facing or cross-departmental role. A structured onboarding and a collaborative, cross-functional team environment. Interesse? #J-18808-Ljbffr FotoFinder Systems Inc