Acqueon Product Owner
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Job Title: Acqueon Product Owner
Location: Remote Mandatory Skills: Product owner on Acqueon, Auto Dialer campaign Management, Healthcare background MUST in recent projects, Call Centre operations, Sales, Compliance, Acqueon Dialer platform experience, 7+ Years experience MUST in Acqueon Dialer Job Description:
Location: Remote Mandatory Skills: Product owner on Acqueon, Auto Dialer campaign Management, Healthcare background MUST in recent projects, Call Centre operations, Sales, Compliance, Acqueon Dialer platform experience, 7+ Years experience MUST in Acqueon Dialer Job Description:
- Looking for a seasoned Product Owner that is familiar with an auto-dialer campaign
- management. The individual needs to lead efforts independently, work effectively with a
- scrum team using agile methodology and well as have the ability to work across teams. The
- product owner must collaborate with business stakeholders: Marketing, Call Center
- Operations, Sales, Compliance, and other IT teams to ensure seamless operations of the
- campaign. The individual will be responsible to gather requirements, work with scrum teams
- to create the user stories, work with the developers to ensure prioritized work is consumed in
- the appropriate sprints and continue the backlog management of requests. They will conduct
- testing efforts with QA team members to ensure all requirements are met, organize UAT
- sessions with business stakeholders, Provide the support needed for incidents/defects. They
- will create well defined presentation decks to highlight all new or updated functionality to the
- business partners. The Product Owner must have strong written and verbal skills and must be
- able to utilize data to tell a story.
- They need to have worked as a Product owner on Acqueon, not a technical Developer or a Jr. PO.
- Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign
- performance and compliance.
- Partner with business stakeholders across Marketing, Call Center Operations, Sales,
- Compliance, and IT to define and deliver campaign strategies and enhancements.
- Gather and document business requirements, translate them into actionable user stories,
- and manage a well-prioritized product backlog.
- Collaborate closely with developers and QA teams to ensure features are developed,
- tested, and deployed according to specifications and sprint goals.
- Conduct and oversee UAT sessions with business partners to validate new functionality.
- Provide production support for incident resolution and defect management.
- Create and deliver professional presentation decks to communicate new or enhanced
- capabilities to business stakeholders.
- Leverage data to tell a clear, compelling story and support informed decision-making.
- Extensive experience in Customer Service environments, with hands-on experience in
- dialer operations.
- Strong understanding of Agile methodologies, including sprint planning, backlog
- grooming, and cross-functional collaboration.
- Excellent written and verbal communication skills, with the ability to influence and
- engage across all levels of the organisation.
- Acqueon Dialer platform experience
- wilio integration or communication platform experience
- Healthcare industry background.
Vacancy posted 1 day ago
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