Human Resource Automation Specialist

State of Idaho Division of Human Resources

The Idaho Division of Human Resources (DHR) is dedicated to supporting the public sector's most valuable asset: its people! As a partner in shaping the future of government service, we are committed to enhancing the employee experience at every stage - from recruitment to retirement - ensuring that the State of Idaho remains a place where dedicated public servants thrive and make a meaningful impact on their community.

By joining the DHR team, you would serve as a trusted Human Resource Automation Specialist, providing integrated and innovative human resources solutions for Idaho Division of Human Resources. This classified position will operate under the guidance of DHR leadership and will be located at Idaho Division of Human Resources in Boise, Idaho.

About the Agency:

To learn more about the agency this position will support, please visit the following links:

Summary:


The Human Resource Automation Specialist plays a vital role in supporting Human Resources operations by managing and optimizing internal tools such as Smartsheet and SharePoint, ensuring accurate data tracking, reliable process documentation, and user support. This position combines technical proficiency with HR processes to enhance efficiency, drive automation initiatives, standardize business processes, and provide frontline support and training to internal staff.


Responsibilities:

Smartsheet Management (40%):

• Lead the use of Smartsheet and related tools to automate, track, and report on HR and administrative processes

• Optimize Smartsheet structures and workflows to improve dashboard visibility and operational efficiency

• Provide ongoing training and support to team members and stakeholders on Smartsheet functionalities

• Identify and implement enhancements and potential new features to maximize the effectiveness of Smartsheet and other internal tools

• Generate Smartsheet reports, dashboards, and metrics to support data-driven decision-making

• Build relationships with partners and agency HR teams to enhance reporting capabilities and develop best practices for system use

• Identify opportunities to standardize HR processes through workflow design, automation, and system improvements

Content Management, Documentation and User Support (30%):

• Create and maintain process documentation, user guides, training materials, and knowledge resources

• Deliver training and support to staff on Smartsheet and related HR technology tools

• Respond to user inquiries, troubleshoot issues, and provide guidance on system functionality and best practices

• Maintain and update HR technology resources to ensure information is accurate, accessible, and current

• Administer user access, permissions, and system configurations for Smartsheet and related HR technology tools, including updates related to staffing and organizational changes

Collaboration & Continuous Improvement (30%):

• Work with the HR Process Improvement Program Manager, and other HR team members to support HR process improvement and modernization initiatives

• Contribute to the development and maintenance of HR resources, process documents, and standardized business procedures

• Proactively identify gaps and recommend solutions to improve HR workflows, information management, automation, and internal service delivery

• Assist with evaluating, testing, and implementing technology solutions that improve HR processes and operation efficiency

• Participate in cross-functional projects and workgroups to support HR modernization, process standardization, and technology initiatives

Minimum Qualifications:


Good knowledge of:

• Project management;
• Organizational/business analysis and evaluation;
• Process improvement methodology.

Preferred Qualifications:


Experience:

• Maintaining data management or process automation solutions

• Administering Smartsheet, or similar workflow management platforms

• Developing automated workflows and process improvements

• Supporting HR operations, reporting, or business process documentation

• Workflow automation concepts and business systems

Key Competencies:

• Process Improvement

• Workflow Automation

• Systems Administration

• Business Analysis

• Customer Service and User Support

• Communication and Training

• Problem Solving

• Collaboration and Relationship Building

• Attention to Detail

Benefits:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• One of the top 5 retirement systems in the Nation (PERSI) that offers a defined lifetime benefit at retirement
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Medical, dental and vision insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax
• 11 paid holidays
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Paid parental leave
• Life insurance for self, spouse, and children
• Additional perks and discounts available through medical provider
• Public Service Loan Forgiveness (PSLF) Eligibility
• Employee assistance program

Additional information related to benefits and/or State programs can be found here:

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact View phone number on click.appcast.io (TTY/TTD: 711), or email View email address on click.appcast.io.

Preference may be given to veterans who qualify under state and federal laws and regulations.