Assistant General Manager

Job Description

Job Description

We are seeking a highly motivated and passionate Assistant General Manager to join our team. This is a dynamic leadership role designed for an individual who thrives in a fast-paced environment, is driven by results, and is committed to delivering exceptional guest experiences.

As the AGM, you will partner closely with the General Manager to lead daily hotel operations, drive financial performance, and develop a high-performing team. This position plays a critical role in ensuring operational excellence, maximizing profitability, and maintaining brand and company standards.

*Must have previous Hotel Experience*

Benefits:

• 401(k)
• Health insurance
• Dental / Vision insurance
• Life insurance
• Paid time off
• Team Member Discounts

Responsibilities

• Assist the General Manager in overseeing all aspects of hotel operations, including Front Desk, Housekeeping, Maintenance, F&B, and Sales support
• Drive revenue, control expenses, and maximize profitability while meeting or exceeding budget goals
• Review staff performance and establish accountability to ensure brand and company standards and procedures are met
• Work alongside staff in BOH and FOH to improve efficiency and determine areas of improvement and productivity
• Ensure compliance with brand standards, company policies, and safety regulations
• Act as Manager on Duty and handle guest concerns, escalations, and operational challenges effectively
• Establish, communicate goals, and provide feedback to motivate employees
  
• Adequately train all employees and schedule/assign duties/shifts
• Interview and hire staff and complete annual performance reviews
• Initiate disciplinary, or other staff-related actions in accordance with company rules and policies
• Engage with guests to establish outstanding service levels and effective problem resolution
• Inspect hotel rooms and public space for cleanliness and appeal
• Establish cost control procedures by analyzing vendors and financial
• Analyze financial information and establish efficient reporting & communication with the management company
• Drive execution of company initiatives, programs, and operational standards
• Foster a positive, productive, team-oriented work environment focused on results and continuous improvement

Required Skills QUALIFICATIONS:

• Minimum of 3 years’ hotel experience in a supervisory role is required
• Must be highly motivated, self-directed, with strong initiative and desire for achievement
• Exceptional customer service skills required
• Must possess strong computer skills
• Excellent communication and presentations skills required
• Leadership abilities and experience required

PRE-EMPLOYMENT REQUIREMENTS:

• Employment is contingent upon the successful completion of a pre-employment background check.
• A satisfactory supervisor reference check is required prior to employment.