Automotive Service Advisor - Group 1 Toyota Fort Bend

Group 1 Toyota Fort Bend Service AdvisorGroup 1 Toyota Fort Bend is now operating in a brand-new, state-of-the-art facility! We are seeking a Service Advisor to join our high-performing team.Our Service Advisors serve as a key point of contact for customers, helping guide them through their service experience with clarity and care. We're looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both its employees and its customers.*Must be willing to work SaturdaysResponsibilitiesSchedule, confirm, and manage service appointments to ensure an efficient and seamless customer experienceGreet customers, perform vehicle walkarounds, and accurately document concerns and service needsCreate detailed repair orders with clear, transparent cost and time estimatesRecommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelinesCommunicate effectively with technicians and parts departments to prioritize work and ensure timely completionProvide consistent updates to customers on repair status, timelines, and any changes to scope or costDeliver vehicles upon completion, reviewing work performed and ensuring customer satisfactionMaintain strong product and warranty knowledge to confidently guide customers through service recommendationsBuild and maintain long-term customer relationships to drive retention and repeat businessQualificationsPrevious customer-facing sales experience required (retail, outside sales, hospitality, etc.)Automotive Sales or Service Advisor experience is a plus (dealership preferred)Xtime & CDK experience is a plusStrong desire to provide an exceptional customer experienceAbility to achieve targeted goalsAbility to thrive in a fast-paced environment with demonstrated communication and interpersonal skillsHigh School diploma or equivalentValid in-state driver's license and must maintain an acceptable, safe driving recordWe offer...A Flexible ScheduleSalary Based Pay Plan Plus BonusesA Great Working EnvironmentA Structured Career Path Leading to ManagementService Advisor University – Paid for by Group1 AutomotivePinnacle Awards ProgramHealth, Dental & Vision InsuranceLife & Disability Insurance401(k) with Company MatchPaid Time offEmployee Vehicle Purchase ProgramEmployee Stock Purchase PlanEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.