Customer Growth Manager (f/m/d)

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI‑driven, SaaS‑based identity solutions that deliver scalable security, adaptive compliance, and real‑time fraud prevention . Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France , and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This is a limited position based in Munich/Berlin, Germany or Rennes, France. IDnow is looking for Customer Growth Manager (f/m/d) to join our team. This is primarily a product communications role within a fast‑paced B2B SaaS environment in the identity verification and fintech space. The successful candidate will be a key support resource for our Customer Advisory Board and will take ownership of B2B product communications, including end‑of‑life notices and product update announcements. Key Responsibilities Draft clear, technically accurate product communications for B2B customers, including end‑of‑life notices and product update announcements Work closely with Product Managers to gather the technical context needed for accurate communications Produce confident first drafts that require minimal revision, demonstrating strong understanding of how SaaS products operate Ensure all customer‑facing product communications are appropriately timed, well‑structured, and aligned with brand tone Support logistics and content preparation for customer‑facing CAB events Assist in preparing materials, agendas, and follow‑up communications for CAB meetings and conferences; integrate closely with the Customer Growth team Work with the marketing team to align product communications with broader messaging Preferred Experience Up to 5 years of experience in a customer communications, product marketing, or product communications role Strong B2B SaaS background, ideally in a startup or scale‑up environment Demonstrated experience writing product communications at a technical level (e.g., feature updates, EOL notices, product deprecations) Ability to translate complex technical concepts into clear, customer‑friendly language Comfortable working with cross‑functional teams including Product, Marketing and Customer Success Nice‑to‑Have Experience in identity verification (IDV), KYC, or fintech sectors Familiarity with Customer Advisory Board (CAB) processes and event support Experience working across multiple European markets Access to the mental health platform nilo with 1‑on‑1 sessions Training platform access via Udemy with unlimited course content and certification Remote work support, including equipment and flexible working hours Paid special leave days for family or personal reasons Workcation opportunities for extended holiday stays or weekend extensions Location‑specific benefits as applicable IDnow applies the principles of non‑discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation. #J-18808-Ljbffr IDnow Group