Fleet Support Engineer

Fleet Operations Specialist

The position requires active engagement in the operational uptime of our fleet, working closely with cross-functional teams to ensure smooth operations and effective troubleshooting.

Required Skills & Qualifications

• Minimum 6 years of relevant experience in transportation, aerospace, or autonomous vehicles, with a specific focus on perception systems and sensors.
• Bachelor's degree in Electrical Engineering or Computer Engineering.
• Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot.
• Understanding of hardware and software systems architecture, communications to support in an operations setting.
• Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components.
• Prior work experience at client or in client's industry.

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Experience with electric vehicle technology.
• Experience with remotely supporting vehicle troubleshooting.
• Knowledge of vehicle systems and diagnostics tools.
• Experience with Linux & Python-based programming systems for fleet-level data processing.
• Experience with software that interfaces with hardware.
• Familiarity with networking, TCP, and socket programming.

Day-to-Day Responsibilities

• Serve as the primary point of contact for real-time escalations for sensor-related fleet issues.
• Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues.
• Develop, update, and maintain a comprehensive troubleshooting guide for technicians, incorporating newly diagnosed faults and their resolutions.
• Perform hardware bring-up and validation procedures for new sensor components (LiDAR, radar, cameras, etc.).
• Design and implement diagnostic procedures to streamline future troubleshooting processes, with a focus on sensor calibration and data integrity.
• Historical review of vehicle/fleet data, including sensor data, identifying trends and issues.
• Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.
• Develop and implement effective countermeasures across the fleet to prevent recurring issues.
• Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions.
• Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability.
• Availability for overtime as needed, with advanced notice provided.
• Willingness to travel occasionally within the U.S. to support various operational locations.