Sr. Parts & Customer Support Coordinator

Warehouse And Inventory Control Specialist

Under limited supervision, performs advanced manual, clerical, and system related duties associated with the shipment and receipt of component parts and finished goods. Responsible for verifying and maintaining accurate records on incoming and outgoing shipments, resolving inventory and order discrepancies, supporting cycle count and inventory control activities, and serving as a functional resource for warehouse processes and office support needs. Provides backup support for warehouse administrative functions in the absence of Supervisor.

Maintain > 95% inventory accuracy on Service parts and 100% on Finished goods equipment. Monthly cycle count records

Keeping updated and accurate records for 100% of non-sellable and used warehouse

Process and verify customer shipments accurately and on time using UPS, LTL, and other approved shipping methods. Support timely resolution of order, shipment, and inventory exceptions to minimize customer impact

Reviews orders for correct part numbers, descriptions, and quantities to ensure the correct product and/or part is picked and shipped; identifies, researches, and resolves discrepancies in a timely manner

Verifies and processes customer orders for shipment by UPS, LTL, and other carriers to support timely and accurate delivery

Investigates shipping, receiving, and inventory issues and initiates standard corrective actions; escalates unresolved issues as appropriate

Maintains accurate transaction records and enters all required warehouse activities into the company database

Assists with cycle counts, inventory reconciliation, and record audits to support inventory accuracy goals

Monitors stock levels of service parts, finished goods, and warehouse packing materials; communicates shortages or replenishment needs to management in a timely manner

Maintains inventory of cartons, tape, crates, clamps, foam, and other packing materials required for daily operations

Coordinates with internal departments to resolve order, inventory, and customer service issues affecting shipment accuracy or product availability

Provides excellent customer service by telephone, email, and in person; responds to requests for parts information and order status in a timely manner

Maintains warehouse and stock areas in a neat, organized, and clean condition

Assists with training and cross training of warehouse processes and administrative procedures for team members as assigned

Learns and performs warehouse office and administrative support functions in the absence of the Supervisor

Supports continuous improvement of warehouse procedures, organization, and recordkeeping practices

High school diploma or GED and five years of shipping, receiving, warehouse, or inventory control experience is required

Experience with cycle counts, inventory reconciliation, shipping documentation, and customer order support is strongly preferred

Ability to operate materials handling equipment including forklifts, pallet handler, and hand trucks is required

Prior customer service experience and experience working with warehouse or ERP databases is strongly desired

Knowledge of UPS, FedEx, and similar shipping processes as well as Strong computer, database, and organizational skills

Strong analytical and problem-solving skills with the ability to investigate and resolve discrepancies

Ability to maintain accurate records and complete detailed transactions with a high level of accuracy

Team player, willingness to help others as well as accepting help from others.

Ability to carry out repetitive tasks quickly and methodically while following all safety policies and procedures.

Ability to read and understand written work instructions.

Friendly, outgoing personality, and great communication skills

Strong organizational skills and analytical skills with ability to work in a fast-paced environment

Proficiency in Microsoft Office

Familiarity with databases, ERP systems, and CRN tools