Solution Executive - Market Research

Welcome to MFour

At MFour, we're transforming how businesses understand consumers in an increasingly complex, AI-driven world. Founded in 2011, we are a leading consumer intelligence platform delivering validated, connected, and opt-in data that powers smarter, faster decision-making.

What sets us apart is our ability to connect what consumers say with what they actually do. Through our proprietary platform, MFour Studio™ and our flagship app Surveys On The Go®, we combine survey data with real-world behaviors, creating a complete, accurate view of the consumer journey.

We're also shaping the future of research through innovations like DANI™ , our AI-powered assistant that enables teams to quickly analyze data, uncover insights, and take action with confidence.

Built on our Fair Trade Data® model, everything we do is grounded in transparency, privacy, and trust. Today, we partner with leading global brands like Google, Microsoft, and Disney to eliminate blind spots and drive better business decisions.

At our core, we believe better data leads to better outcomes!

Your Journey to Success:

We are looking for a high-performing Account Manager to drive client retention, growth, and expansion within our existing customer base. The ideal candidate is a relationship builder and revenue driver-someone who is strategic, proactive, and skilled at managing high-value accounts.

You will be responsible for renewing, upselling, and cross-selling to current clients while ensuring the highest levels of customer satisfaction. As a key player on our team, you will work closely with Customer Success, Research Strategy, and Marketing to execute growth strategies and ensure client success.

Your Mission:

• Client Onboarding & Relationship Management
• Co-lead onboarding sessions with BDRs, CS, and Research teams to align on goals and processes.
• Serve as the primary commercial relationship manager post-sale.
• Conduct regular client check-ins, business reviews, and strategic progress updates.
• Develop and execute account growth plans tailored to each client's needs.

Renewals, Upselling, & Expansion

• Proactively identify and mitigate churn risks.
• Lead renewal discussions, ensuring seamless contract negotiations.
• Develop strategic upsell and cross-sell opportunities in collaboration with Research and Marketing.
• Leverage insights and data to drive client success and expansion.

Expanding the Buyer Base

• Use Account-Based Marketing (ABM) to identify new buyers within existing client accounts.
• Engage with additional stakeholders to expand relationships and revenue opportunities.
• Work closely with marketing and sales teams to execute targeted outreach campaigns.

Collaboration & Internal Strategy

• Partner with Customer Success, Business Development, and Research teams to ensure smooth client experiences.
• Provide feedback on client needs, product improvements, and competitive positioning.
• Maintain accurate records in Salesforce and other CRM tools to track pipeline and growth performance.

What Sets You Apart

• 2+ years of account management, sales, or business development experience in a B2B environment selling to MR industry buyers.
• Experience managing high-value accounts (100K+ annual spend) and driving renewals, upsells, and expansions.
• Knowing how to sell on value, not price.
• Strategic mindset with a strong ability to identify and act on growth opportunities.
• Strong negotiation and contract management skills.
• Excellent relationship-building and communication skills with key decision-makers.
• Experience working with Salesforce or similar CRM tools to track pipeline and client growth.
• Knowledge of MFour's market research solutions, advertising, or SaaS industry is a plus.

In return for your dedication, we offer:

• Salary Range
• • $150k - $170k OTE
• Health benefits
• • Top-tier health benefits include: medical, dental, vision, LTD, and life insurance
  • Mental health benefits
• Work-life balance
• • Unlimited PTO
  • Hybrid model

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