RECREATION SERVICES FIELD SUPERVISOR

Recreation Services Field Supervisor

The Recreation Services Field Supervisor will provide regular oversight of CenterLight's contracted Alternative Care Sites.

The Recreation Services Field Supervisor will also participate in the day-to-day supervision of the Day Health Center and assist the management team with ensuring that all administrative duties are covered.

Job Responsibilities:

• Provide direct supervision of contracted alternative care sites including:
• Direct on-site supervision of operations and participant care
• Review and on-site observation of programming and scheduling.
• Review of attendance logs and site care plans
• Ensures contracted alternative care site audits are completed and recommended actions have been adopted.
• Reassesses for performance as necessary.
• Communicates with contracted alternative care sites regarding grievances and service determination requests.
• Provides PACE education to contracted alternative care site staff.
• Direct supervision of site level clinical staff.
• Maintain a clean, safe, and inspiring site environment, ensuring compliance with all building, health, and other regulatory codes and requirements.
• Maintain records and report on time utilization of all hourly employees as well metrics specified by the Site Director on-site.
• Ensure timely and consistent receipt of and response to communications from participants and external parties (including providers, payers, vendors, and prospects).
• Maintaining records and productivity reports as needed.
• Performs consistently with the organization's mission and philosophy.
• Performs job responsibilities according to the organization's policies.
• Seeks clarification when needed.
• Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines.
• Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic.
• Maintains HIPAA standards and confidentiality of PHI.
• Supports staff, student, and volunteer orientation and ongoing in-service education as requested.
• Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities, and other duties as assigned.
• Serves as a role model for peers and colleagues.
• Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.
• Treats other CenterLight employees respectfully and facilitates an environment of teamwork.
• Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.
• Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls.
• Makes the needs of participants a central focus and finds innovative ways to provide an exceptional experience.
• Develops and maintains positive "customer" relationships
• "customer" is defined as co-workers, participants, visitors, vendors, and supervisors.
• Ensures that direct reports conduct their duties according to applicable rules and regulations as well as the organization's policies and procedures.
• Evaluates the work performance and competency of direct reports.
• This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.
• Holds staff accountable for their individual performance.
• Follows the organization's policies regarding disciplinary action.
• Engages Human Resources as needed for guidance on disciplinary actions and terminations.
• Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.
• Investigates and resolves employee grievances and complaints.
• Engages with Human Resources as appropriate.

Schedule: 8:30AM 5:30PM | Monday - Friday

Weekly Hours: 40

Qualifications:

Education: Bachelor's Degree in Recreation or related field required.

Experience:

• Three to five (3-5) years of experience in Recreation.
• Experience in working independently without significant oversight and or direction from a supervisor.
• Minimum of one (1) year of experience working with the elderly

Other:

• Must obtain and maintain a New York City Food Protection Certification within six months of hire. Must maintain certification throughout employment.
• Positive attitude and outlook with the ability to multi-task in a constantly changing environment.
• Flexibility one weekend to meet deadlines.
• A highly motivated and self-driven individual willing to work within a strict deadline environment.
• Proficiency in Microsoft Office products; report development and strong writing skills
• Excellent communication and interpersonal skills are required.
• Customer Service-oriented with clinical solid management skills
• Chinese Bilingual skills are strongly preferred.

Physical Requirements

Individuals must be able to sustain specific physical requirements essential to the job. This includes, but is not limited to:

• Standing Duration of up to 6 hours a day.
• Sitting/Stationary positions Sedentary position for up to 6-8 hours a day for consecutive hours/periods of time.
• Lifting/Push/Pull Up to 50 pounds of equipment, baggage, supplies, and ability to lift patients safely, using OSHA guidelines, etc.
• Bending/Squatting Have to be able to bend or squat to care for patients safely, use medical supplies, etc.
• Stairs/Steps/Walking/Climbing Must be able to maneuver stairs safely, climb up/down and walk to access work areas. Position requires an individual to be able to travel, walk between sites/locations and work areas throughout the day.
• Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (i.e., typing, use of medical supplies, equipment, etc.)
• Sight/Visual Requirements Must be able to visually assess patients, read orders and type/write documentation, etc., accurately.
• Audio Hearing and Motor Skills (language) Requirements Must be able to listen attentively and document information from patients, community members, providers, etc., and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.
• Cognitive Ability Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.