Care Specialist Care com · Dallas, TX
$20 - $24 per hourQuickCruit
- Care SpecialistCare com · Dallas, TXTailor My ResumeStart free. No credit card.### About the roleThe Care Specialist Team delivers an exceptional member experience by providing guidance and resources for both everyday challenges and major life decisions. This role is responsible for handling all member interactions — including phone, web, email, and chat — by conducting thorough needs assessments, offering educational support, and connecting members to relevant benefits.Following a comprehensive training program, the Care Specialist will provide expert assistance across a variety of topics, including but not limited to:* Emotional Wellness: Financial hardship support* Home Care: Moving and relocation, home repairs, travel assistance* Legal & Financial: Family law, document preparation, debt/credit support, civil and criminal matters### About the JobCare Specialists are responsible for documenting member needs, collaborating with our Research Team and third-party partners, and ensuring members receive high-quality referrals. Success in this role requires strong attention to detail, excellent communication skills, professionalism, and a team-first mindset.### Responsibilities* Answer inbound calls with a positive, professional, and empathetic approach* Conduct active listening and needs assessments to determine the appropriate support and resources* Support members across email, web, and chat during call downtimes* Verify member eligibility and record requests in our CRM system* Educate members about their individual benefit plans and available services* Collaborate with the Research Team to ensure members are connected with appropriate resources* Maintain performance standards including service level agreements, call metrics, and response times* Educate members on a variety of topics such as prenatal care, child care, adoption, parenting, academics, special needs, financial hardship, relocation, home repairs, travel, pet care, and wellnessPosted2 days agoJob TypeFull-timeSalary$20 – $24 USD/hourLocation* Dallas, TX
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Vacancy posted 5 days ago
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