ServiceNow - ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location

Location Anywhere in Country Overview At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. In the digital economy, it takes more than good ideas and strong leadership to thrive. As a ServiceNow Consulting Manager you’ll play a leading role in upgrading outdated processes, systems, and information for prestigious businesses worldwide. Key Responsibilities Lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients. Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area. Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Provide direction and feedback to team members, ensuring successful task completion. Architecture & Design Lead the end‑to‑end technical design of ServiceNow disputes solutions. Define technical architectures covering: Case and workflow design Integration and data flows Security and access controls Ensure solutions align with ServiceNow best practices and platform capabilities. Own solution‑level architectural decisions and trade‑offs. Address complex and ambiguous technical challenges within the ServiceNow ecosystem. Act as escalation point for difficult technical issues, including: Performance issues Integration failures Architectural constraints Evaluate alternative designs and recommend optimal solutions based on technical feasibility and delivery impact. Continuously refine architectures based on lessons learned and evolving requirements. Implementation Leadership & Delivery Guide and oversee technical implementation activities across delivery teams. Provide hands‑on leadership during critical design and build phases. Ensure architecture is translated accurately into configuration and code. Support teams in resolving complex build and deployment challenges. Partner with project leadership to ensure successful delivery outcomes. Identify and mitigate technical risks early in the delivery lifecycle. Drive resolution of complex technical issues that threaten timelines or quality. Balance speed of delivery with architectural integrity. Serve as a technical advisor during: Solution design workshops Customer technical discussions Architecture and design reviews Communicate technical concepts clearly to both technical and non‑technical audiences. Collaborate closely with CMAs, solution architects from other workstreams, developers, and quality testers. Platform & Workflow Architecture Architect advanced ServiceNow workflows using case management, state‑driven designs, event‑based and rules‑driven orchestration, and long‑running and high‑volume transaction support. Optimize performance, scalability, and resilience for enterprise workloads. Design reusable technical patterns and implementation assets. Integration & Security Architecture Lead technical architecture for integrations with card networks, external processors, core banking, fraud, document systems, and third‑party platforms and APIs. Define and implement secure integration patterns, including synchronous and asynchronous flows, data protection, and tokenization strategies. Ensure technical designs meet security, privacy, and compliance requirements. Qualifications Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline. Typically, 4–6 years of relevant experience in IT or cybersecurity, including extensive hands‑on ServiceNow development or architectural capacities. ServiceNow Certified Technical Architect (CTA). Certified Implementation Specialist – CSM. Suite Certification – FSO Insurance Professional. Suite Certification – FSO Banking and Wealth Management Professional. Extensive hands‑on experience architecting and delivering ServiceNow solutions. Proven success leading technically complex implementations. Experience with Financial Services workflows, disputes, or compliance‑driven processes preferred. Ability to lead technical discussions confidently with customers and stakeholders. Prior consulting experience. Excellent soft skills—executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. Valid U.S. driver’s license. Ability to travel 40–60% to meet client needs. What We Look For We seek individuals who are not only technically proficient but also possess emotional agility, digital fluency, and commercial acumen. Top performers build trust and value with clients while leading teams through change and innovation. Benefits Comprehensive compensation and benefits package with base salary ranging from $142,600 to $261,500 across U.S. locations. Adjustments for specific markets such as New York City, Washington State, and California are provided. Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Hybrid work model: for most clients, a combination of in‑person and remote work, 40–60% of the time. Flexible vacation policy allowing employees to determine vacation time based on personal circumstances, with additional leave for holidays, winter/summer breaks, personal/family care, and other needs. Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. Accessibility Support EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or require accommodation during the application process, please contact 1-800-EY-HELP3 and select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry. You can also email View email address on click.appcast.io. #J-18808-Ljbffr EY