Warranty Administrator - McDonald Automotive

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Warranty Administrator - McDonald Automotive Check out our Instagram to see what we're all about! This role is on-site only, no out of state or remote applicants will be considered. About your role The Warranty Administrator is responsible for ensuring the warranty department collaborates with service and parts managers to comply with manufacturer warranty policy and procedure. Type of Experience Needed to be Successful 1-2 years of dealership, service, or parts warranty experience is preferred. General accounting knowledge highly preferred. Essential Duties and Major Responsibilities Book warranty repair orders and submit claims of manufacturer warranty. Maintain receivables schedules, process service contract claims submissions and ensure appropriate follow-up. Work closely and effectively with teams of technicians, service writers, and supervisors. Coordinate with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts. Communicate with Service Advisors to define the scope of a warranty claim. Process all warranty paperwork to ensure proper documentation and to verify criteria. Reconcile all warranty receivables and work with the accounting department to obtain payments; keep track of all services and customer records as required by the warrantor. Stay abreast of all factory recall announcements and procedures and establish and build positive relationships with the manufacturers’ designated warranty representatives and the representatives of any aftermarket warranty company with which the dealership conducts business. Review every warranty repair order is written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals. Determine the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders. Ensure that all deductibles are appropriately documented, so they are collected from the customer at the time of repair completion/delivery. Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission. Maintain a record of all claims submitted, returned/rejected, and paid and their current status. Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority. Provide a weekly report to the Service Manager regarding claims status. Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers. Assist with other duties as assigned. Follow scheduled hours as needed, defined by your manager. Education High school diploma or equivalent is required. Specialized Skills Ability to logically identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to complex problems and incorporate an understanding of new information to implement productive and cost-effective solutions. Excellent interpersonal communication abilities include giving full attention to what other people are saying, asking appropriate questions, managing and understanding others’ reactions, and resolving issues in a professional/tactful manner over the phone and in person. Must maintain a valid state driver’s license to drive any customer or company vehicle. Proficiency in using computers, Dealer software, Windows OS, Microsoft Excel, and Microsoft Outlook. Experience managing multiple small and large projects at any given period. Maintain a working knowledge of administrative/clerical procedures and systems. Work with multiple departments and vendors to complete duties and reconcile differences. What We Offer Competitive 401k / 401k matching Medical / Dental / Vision Insurance Employee Assistance Program (EAP) - free, confidential counseling PTO Accrual Health Savings Account Flexible Spending Account Voluntary Life and AD&D Employee Discounted Pricing on Parts, Vehicles, and Service What Makes Us Different? As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust . With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions —with our customers, our community, and our employees. Our motto, Doing Right Comes Naturally , reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S. , not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry. At McDonald, we believe that exceptional experiences start with exceptional people . Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It’s not just about the work we do—it’s about the family we build along the way . #J-18808-Ljbffr Mcdonald Automotive