Service Advisor

Job Type


Full-time

Description

Responsibilities

• Greet and assist service customers in a friendly, professional manner.

• Prepare repair orders and communicate repair details clearly.

• Coordinate with technicians to ensure accurate and efficient repairs.

• Maintain regular contact with customers during service visits.

• Promote additional services and accessories that enhance the Harley-Davidson experience.
Qualifications

• High school diploma or equivalent required; technical or business degree preferred.

• Previous experience in a dealership service advisor role preferred (motorcycle, automotive, or powersports).

• Strong understanding of Harley-Davidson products, maintenance schedules, and repair procedures.

• Excellent customer service, communication, and organizational skills.

• Proficiency with dealership management systems (Talon, CDK, or similar) and Microsoft Office.

• Ability to handle multiple tasks and remain calm in a fast-paced environment.

• Strong attention to detail and a commitment to quality service.

• Professional appearance and a passion for Harley-Davidson motorcycles.

• Valid driver's license and motorcycle endorsement required.
Compensation & Benefits

• Competitive hourly pay plus performance incentives

• Medical, Dental, and Vision Insurance

• LegalShield Coverage

• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance

• 401(k) with Employer Match

• Paid Sick Leave, Vacation, and Holidays

• Employee discounts on Harley-Davidson motorcycles, parts, and apparel

• Ongoing Harley-Davidson service training and certification opportunities
Schedule

Full-time, including weekends and occasional evenings as required.

#ID26 #Harley

Requirements

ADA Essential Duties

• Ability to stand, walk, and move around the dealership for extended periods.

• Ability to lift and carry up to 50 pounds occasionally.

• Ability to communicate clearly in person, on the phone, and electronically.

• Ability to push or maneuver motorcycles (with assistance).

• Maintain regular and predictable attendance.