Front Desk Associate/Treatment Coordinator

Dental 360 & Associates is a leading dental practice dedicated to providing top-quality, patient-centered care in a compassionate and professional environment. Located in Waukesha, WI, our team is committed to creating a welcoming atmosphere where patients feel valued and respected. We foster a collaborative and supportive workplace where every team member plays an essential role in ensuring the health and happiness of our patients.

We are seeking a motivated and detail-oriented Dental Front Desk Associate/Treatment Coordinator to join our Waukesha team. This position is a critical component of our office's smooth daily operations and patient experience, involving front desk responsibilities and patient care coordination. The ideal candidate will be customer service oriented, organized, and capable of multitasking in a busy dental environment.

Front Desk Associate/Treatment Coordinator

Welcome patients and visitors warmly and professionally upon arrival.

Answer incoming phone calls, schedule appointments, and respond to patient inquiries promptly.

Verify patient insurance eligibility and benefits; assist with billing, claims, and payment processing.

Maintain and update accurate patient records and data in Dentrix Ascend or other practice management software.

Coordinate treatment plans and communicate effectively with patients to facilitate understanding and acceptance of proposed care.

Collaborate closely with dental and medical staff to ensure efficient patient flow and office operations.

Prepare and manage administrative documentation, including filing and data entry.

Ensure strict compliance with HIPAA regulations to protect patient privacy and confidentiality.

Assist with insurance authorizations and treatment plan presentations to patients.

full-time $34,000 - $43,000 per year

- Competitive salary based on qualifications and experience.

Paid time off and flexible scheduling options.

Employee discount programs.

Referral program with incentives.

Professional development assistance to support career growth.

Employee assistance program for personal and professional support.

Office hours: 9:00 AM – 6:00 PM (Monday through Wednesday and Friday).

Thursday and Saturday hours: 9:00 AM – 2:00 PM.

Sundays closed.

• Dentrix
• Eaglesoft
• Open Dental

High school diploma or equivalent (GED).

Previous experience in a front desk role or administrative capacity within a dental or medical office preferred.

Excellent verbal and written communication skills.

Proficient with Microsoft Office Suite (Word, Excel, Outlook).

Knowledge of dental or medical terminology is advantageous.

Experience with dental practice management software such as Dentrix, Eaglesoft, Epic, or Clinical Works is a plus.

Strong organizational skills, attention to detail, and ability to multitask effectively.

Commitment to providing exceptional patient service.

1+ year of experience in customer service and dental billing/receptionist roles preferred.

Familiarity with Dentrix Ascend software is a strong plus.

Comfortable working in a fast-paced, collaborative team setting.

[1] Please apply through the Jobley application form

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[2] A recruiter will contact you to schedule an interview

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[3] Interview

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[4] Job offer

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[5] While proceeding with the hiring process, please apply for the Jobley Bonus through your Jobley account.

*The average time from application to job offer is about one week to one month.

*If you are currently employed and have difficulty changing jobs right now, schedules can be discussed.

$75

If you land this job through Jobley, you will be eligible for a jobley bonus.