CMA - Clinic (Varied) Maple Grove

Medical Assistant

The Medical Assistant at Maple Grove Family Medicine Clinic will manage the customer flow throughout the clinic and assist providers in the management and treatment of their customers. Customers come from a variety of backgrounds and various age groups requiring individualized care including infants, children, adolescents, adults, or geriatrics. The focus of the Medical Assistant is on collaborative, supportive and delegated tasks as described in the Blaze Health Medical Assistant scope of practice. Delegable tasks and competencies are specific to the role of the Supervising Nurse and Supervising Provider and are described by the Minnesota Board of Nursing and the Minnesota Board of Medical Practice. The Medical Assistant receives direction and collaborates with the Clinic Supervisor, Clinic Manager, and Providers to meet the defined goals of the customer, shift, department and organization. Communication with the health care team related to progress, concerns, questions or problems that arise are an essential element of the Medical Assistant role.

Clinical Care: The Medical Assistant will perform clinical and clerical tasks to assist with the management of customer flow throughout the clinic. Tasks include standard rooming processes, giving immunizations, injections, and other medications as directed by the provider; and performing laboratory specimen collection as needed. Dependent upon the specialty and clinic location, the Medical Assistant also may:

• Provide telephone support
• Facilitate communication between customers and providers
• Assist with prescription refills
• Perform x-ray duties as assigned if individual has passed the x-ray operator exam
• Perform phlebotomy duties
• Perform clinic laboratory tests

Clinic Support: The Medical Assistant also may provide support to the clinic:

• Front desk/check-in support
• Ordering and stocking supplies
• Assistance with prior authorizations

Additional skills requiring competency evaluation are defined by Blaze Health and dependent on clinic. The team member is accountable to demonstrate proficiency for the skills outlined in the NMH Medical Assistant scope of Practice. Additional skills requiring competency evaluation are defined by Blaze Health and dependent on clinic. The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list. Accepts other duties as assigned to promote the accomplishment of organizational goals. The Medical Assistant takes direction from the Physician, Provider, Registered Nurse, Clinic Supervisor and Clinic Manager. Compliance: Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct. Protects customer and team member privacy and only accesses customer- and/or team member-related information as needed to perform job duties. Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication. Recognizes and complies with legal, regulatory, accrediting, and procedural requirements related to area of responsibility.

Benefits package may include: North Memorial Health offers a competitive benefits package that is comprehensive, supporting team members through health, financial, career growth and work/life balance goals. Team member and dependent health and dental insurance plans. Team member and dependent options for life insurance, up to five times the annual salary. Short-term and long-term disability plans. Health Savings Account. Team member pharmacy. Medication Therapy Management Services. Employee Assistance Program. Team member health clinic services. Team member fitness centers located at North Memorial Health Hospital in Robbinsdale and Maple Grove Hospital. Generous paid time off (PTO) plans. Retirement savings plans, including up to a 4 percent match for team member 401(k) contributions. Flexible Spending Accounts. 529 college savings plan. Team member credit union. Personal financial education and planning services. Child adoption assistance. Education tuition reimbursement. Career development programs. Community volunteer program. Matching gift program. Flex time. Job sharing. Compressed workweek.

Education: High School graduate or equivalent (i.e. GED) required. Graduate of an accredited Medical Assistant program required, on the job experience or training, and participation in a registration program conducted by an accredited by a national health services organization, such as American Medical Technologists, and passing the credentialing exam. Required Medical Assistant certification. Experience Previous experience in a clinical setting. Required. Passed x-ray operator's examination or willing to take exam according to individual clinic needs.