Concierge Coordinator

Concierge Coordinator

The Concierge Coordinator liaises between referral sources, hospitals, and physicians to meet the healthcare needs of patients seeking medical care within the University of Miami Health System.

Coordinates the full cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, and payers. Organizes transportation and lodging for patients transferring to or seeking services at UM facilities. Schedules appointments, registers patients, and verifies insurance coverage. Negotiates discount and bundled package pricing, and obtains letters of agreement and payments from self-pay patients and other payers within guidelines. Follows up with patients and non-contracted payers to collect funds. Serves as an after-hour contact for one week on a rotating basis. Troubleshoots any problem independently and expeditiously. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Bachelor's Degree in related field required

Minimum 1 year of relative experience required

Ability to communicate effectively in both oral and written form.

Ability to handle difficult and stressful situations with professional composure.

Ability to maintain effective interpersonal relationships.

Ability to understand and follow instructions.

Excellent customer service skills.

Experience in working with Epic and NICE and Contact preferred.

High level of attention to detail and organizational skills.

High level of time management skills.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Job Status: Full time

Employee Type: Staff