Customer Support Specialist

Job Description

Job Description

Overview

GDC IT Solutions is currently seeking a Computer Support Specialist in Beloit, WI.

Position Overview

We are seeking a detail-oriented and customer-focused Customer Support Specialist to provide technical and application support across a multi-site environment. This role involves troubleshooting hardware, software, and network issues while supporting a wide range of business applications. The ideal candidate has a strong IT support background and is comfortable working in a Windows-based environment with modern and legacy systems.

Responsibilities:

• Provide front-line technical support to end users via phone, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Support Dell workstations running primarily Windows 11 Pro, with some legacy Windows 10 systems.
• Manage user accounts, permissions, and password resets using Active Directory.
• Support connectivity issues including VPN and network troubleshooting (Meraki/Cisco environments).
• Install, configure, and maintain desktops, peripherals, and applications.
• Assist with VoIP system setup and support.
• Provide support for a variety of business applications, including ERP, manufacturing, and CAD systems (training provided as needed).
• Document incidents, solutions, and procedures in help desk systems.
• Travel to support multiple locations when necessary.
• Maintain and track IT equipment and inventory.
• Collaborate with vendors and internal teams to resolve complex issues.
• Assist with IT security efforts including phishing testing and audit support.

Minimum Qualifications:

• Associate's or Bachelor's Degree in related field.
• Experience in help desk, desktop support, or customer support roles.
• Strong knowledge of Windows operating systems (Windows 10 & Windows 11).
• Hands-on experience with Active Directory.
• Familiarity with networking fundamentals (LAN, VPN, security basics).
• Experience supporting hardware in a Dell workstation environment.
• Ability to troubleshoot issues independently and efficiently.
• Strong customer service and communication skills.

Preferred Experience:

• Experience with Meraki (Cisco-based) network environments.
• Exposure to ERP, CAD, or manufacturing software systems.
• Familiarity with VoIP systems and IT hardware installations.
• Experience working in multi-site or field support environments.
• Knowledge of IT compliance, audits, or security practices.

What We Do:

GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?

• Cutting Edge Technology and Innovation.
• Career Growth Opportunities.
• Employee-Centric Environment.
• Comprehensive Benefits Package.
• Holiday and Vacation.

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

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