Front Desk Agent
Four Seasons Hotels
Front Desk AgentFour Seasons Hotel Westlake Village is seeking a Front Desk Agent, where you will welcome guests to the property, provide an exceptional guest experience at check-in, during the guest's stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.What you will do:Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possibleAssists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phoneResolves guest complaints, and find opportunities to recognize and personalize the service experience for all guestsWhat you bring:One+ years experience working within a luxury hotel or similar environment is considered an assetExcellent interpersonal skills and communication skillsCross cultural sensitivity, and customer service orientationGuest centricity and understanding the importance of guest's preferencesWhat we offer:Hourly Range: $22.40Company Match 401K PlanComplimentary stays at Four Seasons WorldwideComplimentary meals in our Wellness CaféLaundered Employee UniformEmployee Assistance ProgramInvestment in your WellbeingComplimentary on-site parkingTraining programs, tuition reimbursementGrowth & Development opportunitiesSchedule & Hours:Part time positionOpen weekend availability is requiredAbility to cover overnight shifts when neededFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Four Seasons Hotels
Vacancy posted 2 days ago
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