Retail Manager

Position Summary The Golf Course Retail Manager is responsible for leading all aspects of the retail operation at BlackHorse Golf Club. This position owns the overall retail experience, including merchandising, inventory management, product presentation, financial performance, vendor coordination, special orders, and exceptional service to Members and guests. The Retail Manager will work closely with BlackHorse leadership, the golf professional team, and regional and national merchandise teams to execute a retail strategy that reflects the BlackHorse brand. The ideal candidate combines strong retail instincts with exceptional hospitality. This person should understand that the golf shop is more than a place to purchase merchandise. It is an important part of the overall BlackHorse experience. We are looking for someone who takes ownership, brings energy and creativity to the operation, understands the numbers behind a successful retail business, and consistently looks for ways to improve both the presentation and performance of the golf shop. Experience Required Qualifications Previous retail management, merchandising, buying, or inventory management experience preferred. Strong understanding of retail financials Strong organizational skills with exceptional attention to detail. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong communication and relationship-building skills. Comfortable working collaboratively with club leadership, golf professionals, home office merchandise teams, vendors, Members, and guests. Proficiency with point-of-sale, inventory management, and Microsoft Office applications preferred. Ability to work a flexible schedule based on the needs of the club, including weekends, holidays, tournaments, and special events. Essential Responsibilities Key Responsibilities Own the overall performance and day-to-day management of the BlackHorse retail operation. Develop and execute the club's merchandising strategy across apparel, headwear, footwear, accessories, gifts, and golf-related merchandise. Maintain a clean, organized, appropriately stocked, and visually compelling golf shop, regularly refreshing displays and product presentation. Develop seasonal merchandising plans, promotions, special-order opportunities, and other initiatives designed to drive Member engagement and retail sales. Work closely with Regional and National Merchandise Teams on purchasing strategies, vendor relationships, product selection, and company-wide merchandising initiatives based on seasonality, historical performance, sales trends, Member preferences, upcoming events, budgets, and company guidelines. Maintain accurate inventory records and oversee receiving, transfers, physical inventories, reconciliation, and required end-of-month (EOM) inventory processes. Monitor retail sales, cost of goods sold, gross margin, inventory turns, sell-through, markdowns, and aged inventory, adjusting strategies as needed to achieve established financial goals. Assist in developing the annual retail budget and merchandise purchasing plan. Provide exceptional hospitality and personalized service to Members and guests. Build relationships with Members to understand their preferences, interests, and purchasing habits and use that knowledge to improve the retail offering. Manage special orders from request through delivery, providing timely communication and follow-through. Coordinate merchandise needs for Member tournaments, Member-Guest events, corporate outings, outside tournaments, and other club activities. Work closely with the Director of Golf, golf professional staff, club leadership, and Regional and National Merchandise Teams to continually improve the retail operation. Train golf shop team members on product knowledge, selling techniques, merchandising standards, inventory procedures, and special-order processes. Take ownership of retail-related issues and follow through until they are resolved. Benefits Insurance available 401(k) Employee Discounts Vacation #J-18808-Ljbffr