Network Operations Center Analyst

Hybrid: Approximately 1–2 days per 14-day period (onsite, Gilbert, AZ) FTE Clearance requirement: Must have an active secret clearance. We are seeking a VNOC Resiliency Specialist to support day-to-day IT operations, infrastructure monitoring, alert triage, incident routing, and first-line response. This is an excellent opportunity for an IT professional with approximately 3 years of experience in a NOC, SOC, IT Help Desk, IT Operations Center, or military operations environment who is comfortable working independently and following established procedures during critical incidents. What You'll Do: Monitor enterprise network, on-premises, and cloud infrastructure dashboards using SolarWinds, Elastic, and APM Monitor alerts and rapidly identify potential outages or system degradation Triage incoming incidents, prioritize alerts, and route issues to the appropriate engineering teams Provide first-line response during major incidents by following established runbooks and SOPs Monitor high-level health and service alerts across AWS and Oracle Cloud Infrastructure (OCI) Manage incident tickets and documentation in ServiceNow and Jira Maintain accurate incident timelines, shift turnover logs, and handoff documentation Support change windows by monitoring infrastructure and application health Coordinate with Incident Managers and technical SMEs during escalations Identify outdated procedures and help maintain accurate operational documentation What We're Looking For: 3+ years of IT operations, NOC/SOC, Tier 1/2 Help Desk, technical support, or related experience Strong attention to detail and ability to follow established procedures Ability to remain calm and organized during outages or high-priority incidents Strong written and verbal communication skills Experience with ServiceNow and/or Jira Familiarity with infrastructure monitoring tools such as SolarWinds, Elastic, or APM Basic understanding of cloud infrastructure, preferably AWS and/or OCI Military operations experience in communications, cyber, logistics, or a related field is also valuable #J-18808-Ljbffr Conviso