Parts Counterperson

Parts Counterperson Duties/Responsibilities Answer inbound phone calls Assist walk-in customers from independent repair facilities, Govt and Municipal facilities as well as Fleet companies to understand customer needs, and provide solutions for those needs in a professional, accurate manner As a Parts Counterperson, you will be responsible for cultivating quality relationships with our current customer base, while continuously developing and creating new business opportunities with potential clients You will utilize our electronic parts catalogs as well as internet-based applications to meet customer needs Communicate with staff and customers in a friendly and professional manner. Converse effectively/efficiently regarding customer parts status. Read and understand the parts catalog when looking up and speaking to specific parts. Answer phone calls, provide price quotes and other information to customers. Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate. Provide high level service to both internal and external customers. Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock Notify parts manager of out-of-stock parts or shop materials that need immediate attention Locate out-of-stock parts from outside source and submit an emergency order, if necessary Make sure all internal requests for parts are billed on service repair order Receive payment from retail customers or obtains credit authorization Required Skills/Abilities Ability to work scheduled shifts of 10am-7pm M-F & some Saturdays. Willing to submit to drug screen and background check Strong communications skills Basic computer skills Prompt and courteous demeanor Positive and hardworking personality Valid driver's license and clean driving record Education & Experience High school diploma or equivalent. Previous automotive experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer Be able to lift at least 25 lbs Be able to bend at the waist to pick up inventory What We Offer Medical, Dental, and Vision Insurance 401K Plan with employer matching Paid time off and vacationGrowth opportunities Employee vehicle purchase plans Family owned and operated Long term job security Health and Wellness Coaching Discounts on products and services Split Schedule Closed on Sunday #J-18808-Ljbffr Krieger Ford