Sales & Catering Specialist/Generalist

Job Description

Job Description

Sales & Catering Specialist

Sales & Booking

• Respond to inbound catering inquiries and assist with group room blocks, social events, and corporate meeting requests
• Prepare and present event proposals, BEOs, and contracts in coordination with the Director of Sales
• Conduct property tours for prospective clients and maintain active follow-up on leads
• Support prospecting efforts, outreach, and account management as directed
• Maintain accurate records in the property's CRM/sales systems, including Delphi, Pep, and Hilton systems.

Event Detailing

• Have a timely conversation with the client regarding the details of the event to create BEOs and resumes for the hotel.
• Presenting Banquet Event Orders (BEOs) and Resumes at the weekly BEO/Resume meeting by detailing each departments responsibilities during the event. Distribute the information to all operational departments (i.e. Front Office, Housekeeping, Engineering, AV company, and Accounting) on a weekly basis.
• Partner with clients to develop detailed event specifications including room setup, menu selections, A/V requirements, décor, timeline, and special requests
• Translate client vision into accurate, executable Banquet Event Orders (BEOs) distributed to all operational departments
• Serve as the primary point of contact for clients during the planning and detailing phase, ensuring all commitments are clearly documented and communicated
• Conduct pre-event walkthroughs with clients and operations teams to confirm readiness and alignment
• Coordinate with F&B, Banquets, Housekeeping, and Engineering to ensure seamless event execution

On-Site Event Oversight

• Maintain a visible, professional presence in all customer-facing event spaces during active functions
• Monitor event rooms and public areas throughout the event to ensure setup accuracy, cleanliness, and adherence to the BEO
• Serve as the on-site point of contact for the client during the event, proactively addressing needs, resolving issues, and managing last-minute changes
• Coordinate with banquet staff, catering leads, and hotel operations in real time to maintain service standards
• Conduct post-event follow-up with clients to gather feedback, address any concerns, and nurture the relationship for repeat business

Meetings and Communications

• Attend daily sales stand-ups and Daily Business Review calls.
• Participate in weekly BEO/Resume meetings and weekly sales meetings.
• Maintain proactive communication across departments to ensure smooth event execution.
• Clear communications with the Director of Sales and/or General Manager of daily tasks.

CROSS-FUNCTIONAL RESPONSIBILITIES

As a generalist member of the hotel team, this associate may be called upon to support the following areas as needed:

• Front Desk / Guest Services operations
• Banquet and event setup or breakdown
• Administrative and back-office support
• Any additional duties as assigned by hotel leadership

QUALIFICATIONS

• 5+ years of hotel, hospitality, or events experience preferred
• Familiarity with hotel sales processes, catering operations, or event coordination a plus
• Strong interpersonal, organizational, and written communication skills
• Ability to adapt quickly across departments and tasks with a calm, solutions-oriented demeanor
• Proficiency in Microsoft Office; experience with hotel PMS or sales platforms (Delphi, PEP, GRO, Opera) a plus
• Flexible availability including evenings and weekends as event schedules require
• Ability to remain on feet for extended periods and move through event spaces throughout a shift