Programs Assistant

Salary: $21,117.00 - $29,867.00 Annually
Location : Hemphill Branch Library 2301 W Vandalia Rd, Greensboro, NC
Job Type: Active Part-Time
Job Number: 05485
Department: Libraries
Division: Hemphill Branch
Opening Date: 08/12/2026
Closing Date: 10/6/2026 11:59 PM Eastern


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Description
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desires.
Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents.
If this sounds like a purpose that you would like to share in, please consider the opportunity below.
Hiring Salary Range: $21,117 - $21,961 Full Salary Range: $21,117 - $29,867 Annually
Work Schedule: 20 hours per work week Wednesday - Tuesday; various hours on days, nights, and weekends
Location: Position(s) may be vacant at any of the eight branches in the Greensboro Public Library System.
In partnership with the community, the Greensboro Public Library (GPL) provides free and equal access to information, fosters lifelong learning and inspires the joys of reading. We are committed to this mission and it is our promise to our community; the Greensboro Public Library serves as a Conduit to Destiny®

If this promise resonates with you, there's a strong possibility that we'd like to partner with you too! GPL, recognized as the parent organization of the City of Greensboro's Libraries/Museum Department, is comprised of eight library locations and the Greensboro History Museum. Our employees pride themselves on delivering quality customer experiences, nurturing relationships and curating rich print and digital collections, all in an effort to make meaningful, measurable and desirable differences in the lives of our customers and the community as a whole.
Primary Duties/Brief Description of Work:

Consistent with the library's mission of providing free and equal access to information, life-long learning and the joys of reading, this position performs excellent customer service, reference assistance, circulation, and reader's advisory. Assists staff and the public with reference and online resources. Shelves and straightens library materials. Assists staff as needed with library programming and services. Provides customer service to a diverse population related to the circulation of library materials. This includes the responsibility of opening and closing the facility on specified days, nights and weekends and also includes ensuring that the library environment is conducive to excellent customer service (i.e. reporting equipment problems, leaks, outages, etc. to the Manager or supervisor). Shelves library materials and straighten shelves. Carries out library and city policies and procedures, i.e. circulation and registration, cash handling, and behavior guidelines. Assists customers in finding answers to questions and in using library resources. Provides readers advisory. Assists staff as needed with library programming and services.
The job is NON-EXEMPT under FLSA.

Qualifications
Minimum Qualifications:

• High School Diploma/GED with face-to-face customer service experience in a library or retail environment
• "OR" No High School Diploma/GED with 10 years of face-to-face customer service experience in a library or retail environment
• Experience with Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint)
• Experience using cash register, copiers, scanners and printers

An Ideal Candidate Would Also Possess (Preferred Qualifications):

• 1 - 3 years of related library customer service experience
• Experience using library ILS (i.e. Wise, Horizon, Evergreen, SirsiDynix)

01


What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED. All Education/Degrees must also be reflected in the Education section of your employment application.

• Not Applicable
• Some High School Education
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• Juris Doctorate

02


How many years of experience do you possess providing face-to-face customer service in a library or retail environment? **Experience must also be reflected in the Work History/ Employment section of your employment application.**

• No experience
• Less than 1 year experience
• 1 year experience, but less than 2 years experience
• 2 years experience, but less than 4 years experience
• 4 years experience, but less than 6 years experience
• 6 years experience, but less than 10 years experience
• 10 or more years experience

03


"Clearly" describe (company name, job duties, etc.) your experience providing face-to-face customer service in a library or retail environment. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
04


This position requires working with computers and Microsoft Office software. Please select all areas in which you have experience working with.

• No experience
• Internet
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• PowerPoint

05


This position requires experience using standard office equipment. Do you have experience using any of the following? Please select "all" that apply..

• No experience
• Multi-line Telephones
• Fax Machines
• Printers
• Scanners
• Cash Registers
• Copiers

06


How many years of experience do you possess providing face-to-face customer service in a library environment? **Experience must also be reflected in the Work History/ Employment section of your employment application.**

• No experience
• Less than 1 year experience
• 1 year experience, but less than 3 years experience
• 3 years experience, but less than 5 years experience
• 5 years experience, but less than 7 years experience
• 7 years experience, but less than 10 years experience
• 10 or more years experience

07


"Clearly" describe (company name, job duties, etc.) your experience providing face-to-face customer service in a library environment. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
08


Do you have experience using library ILS (i.e. Wise, Horizon, Evergreen, SirsiDynix)?**Experience must also be reflected in the Work History/ Employment section of your employment application.**

• Yes
• No

09


I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

• I understand

Required Question