General Manager

General Manager

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that's equal parts competitive and social. We're redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.

Job Purpose

The General Manager (GM) is responsible for the overall operations for the venue, and the results driven by venue performance. This position must be actively involved with each department, ensuring processes work together and people perform together.

The GM is equally responsible for the hospitality and guest service in the venue, ensuring that all associates, work together to deliver exceptional service to all guests. The GM must have awareness of any Human Resources (HR) issues in the venue and achieves this awareness through effective communication strategies.

The GM must also drive venue culture and be actively involved with community outreach.

Responsibilities

• Oversee daily business operations
• Develop and implement revenue growth strategies
• Drive Puttery culture in and out of the venue
• Responsible for training managers and staff for optimum performance and driving sales
• Creating and managing budgets
• Controlling costs and introducing tactical initiative to prevent losses
• Improving revenue growth by strategically identifying sales opportunities locally
• Hiring, training and coaching employees
• Delegating responsibilities to ensure employees grow and develop in their positions
• Employ various initiatives to coach employees to optimize their capabilities
• Evaluating performance and productivity
• Analyzing accounting and financial data and managing budgets
• Monitoring invoices, money handling procedures, accounting, and bank processes
• Overseeing marketing initiatives and special events
• Promoting company-sponsored training and growth initiatives
• Developing and maintaining good working relationships with a variety of people, including vendors, internal stakeholders, staff, and senior management
• Performs other duties as assigned and requested by Regional Director of Operations

Core Competencies

• Diversity Management & Promotion
• Business Acumen
• Critical Thinking
• Develops Talent
• Entrepreneurial Spirit

Qualifications and Skills

• Minimum of 3-5 years' experience managing a complex leisure entertainment concept
• Travel by air and ground transportation unaccompanied and overnight, as necessary
• Work extended hours as required and/or during other busy periods based on business needs
• Operate a personal computer and use required applications
• Work with minimal supervision
• Read and comprehend complex printed data/information and reports
• Possess excellent verbal and written communication skills
• Effectively prepare and present complex information to members of management
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office Suite or similar software
• Prior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facility
• Proven track record of managing complex budgets and increasing revenue successfully
• Outstanding verbal and written skills, and experience working with staff on all levels
• Prior experience managing major projects and supervising day-to-day activities of workers
• Ability to communicate effectively and efficiently across levels within the organization

Education

• Bachelor's degree in Business, or relevant field preferred

Working Conditions

• Days and hours of work vary by schedule and business needs
• Evening, weekend, and holiday work will be required
• Special working conditions include but are not limited to a range of circumstances such as sitting or standing for periods of time
• May need to lift to 50 pounds
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.