Commercial Kitchen Equipment Service Technician

Service Technician

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

Why you'll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support-CFESP prep programs, hands-on manufacturers training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles

Position Summary:

• The Service Technician reports to the Service Manager
• Located in Cleveland, OH
• Field Based - Full Time
• Travel up to 25% required
• On Call rotation nights and weekends

TriMark USA is seeking a skilled and customer-focused Service Technician to support our commercial kitchen equipment customers. This role is responsible for diagnosing, repairing and maintaining commercial kitchen equipment within customer facilities. This role ensures equipment reliability, food safety, and operational continuity for restaurants, healthcare facilities, hospitality, education, and other foodservice operations supported by TriMark USA.

The ideal candidate is technically skilled, customer-focused, safety-driven, and experienced in either servicing gas and electric hot-side equipment in high-volume commercial kitchen environments or has strong technical refrigeration expertise with commitment to safety, quality, and exceptional customer service.

Essential Functions & Key Responsibilities:

• Troubleshoot and repair gas and electric cooking equipment including ranges, ovens, griddles, fryers, broilers, steamers, kettles, and combi ovens
• Diagnose electrical, mechanical, and gas-related issues using schematics and diagnostic tools
• Replace defective components such as thermostats, gas valves, heating elements, ignition systems, control boards, and safety devices
• Diagnose and repair commercial refrigeration systems (reach-in coolers/freezers, walk-ins, blast chillers, ice machines, prep tables, display cases, etc.)
• Perform start-up of refrigeration equipment in restaurants, healthcare, education, hospitality, and institutional foodservice environments
• Troubleshoot electrical, mechanical, and refrigerant system issues
• Handle refrigerants in compliance with EPA and environmental regulations
• Ensure compliance with manufacturer specifications and safety standards
• Perform routine preventative maintenance to extend equipment life and reduce downtime
• Calibrate temperature controls and test safety mechanisms
• Provide professional, on-site customer support
• Clearly explain repair findings, recommendations, and preventative measures
• Complete service documentation accurately and in a timely manner
• Maintain strong relationships with clients and internal dispatch teams
• Follow all OSHA, local, and company safety standards
• Ensure job sites are clean and safe before departure

Required Qualifications:

• 1-2+ years of experience servicing commercial kitchen equipment
• Experience in commercial foodservice equipment
• EPA Universal Certification (required) to work on cold side kitchen equipment
• Strong understanding of gas systems, electrical components, and mechanical systems
• Ability to read wiring diagrams and technical schematics
• Valid driver's license with clean driving record
• Ability to lift 75+ pounds and work in confined or high-temperature environments

Preferred Qualifications:

• CFESA certification
• Factory training on major manufacturers kitchen equipment
• Experience in food service, hospitality, or institutional environments

Core Competencies:

• Technical troubleshooting expertise
• Strong customer service orientation
• Accountability and ownership
• Team collaboration
• Time management and route efficiency
• Attention to detail and safety awareness
• Ability to work independently with minimal supervision

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.

In addition to base salary, this role will be eligible for participation in TriMark's benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact View email address on click.appcast.io.