Executive Director, Housing Services

Executive Director, Housing Services

UC Riverside's Housing Services is recruiting for the Executive Director, Housing Services position. The full salary range for the Executive Director, Housing Services is $126,700 - $248,700 annually. However, the expected pay scale for this position is up to $190,000 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. UCR Housing will grow by 4,000 beds by 2035, serving 14,000 students. The Executive Director-Housing Services will lead planning, occupancy and rate management, partnerships, and team leadership to successfully expand housing. Under the direction of the Associate Vice Chancellor-Auxiliary Services, the Executive Director is part of the Auxiliary Services Senior Leadership team and will use experienced business, operational and financial acumen that positively supports and evolves the Housing program and overall Auxiliaries organization. UCR Housing Services serves ~10,000 residents in both campus-owned and Public-Private Partnership housing and generates approximately $93M in revenue. The Executive Director is responsible for a high level of organizational, administrative and programmatic responsibilities to ensure successful daily management of the operations with a strong emphasis on meeting annual rate, occupancy and financial goals established in tandem with the AVC.

The campus-owned properties consist of over 3.5M square feet and provide housing for undergraduate and graduate students (including single student and students with families) in academic and year-round contracts. Through the supervision of four direct reports and a total department size of 25 career FTE and 100 students, manages the housing administration and operations areas which are comprised of the assignments/contracts processes and associated financial actions as well as the year-round, daily residential service and operational needs in the six complexes. This includes new and continuing student contracts, summer programs, accounting/billing/reconciliation, occupancy management, contract/policy enforcement, various reports, student education with community living, access management, health & safety compliance, ResTech, move in/move out and delivery of a high quality residential experience. Serves as the primary contact for the P3 housing programs and helps ensure ground lease requirements regarding occupancy, space usage and formal meetings are being met. Holds a critical role with the North District-2 intersegmental housing program; directly responsible for ensuring compliance with the state law requirements, annual reporting, rent parameters as well as demonstrated support for the success of the long-term partnership with the Riverside Community College District (RCCD). Collaborates frequently with Auxiliary Services staff; builds strong relationships and works closely with campus partners including Residential Education/Student Affairs, Enrollment/Admissions, UCPD, Financial Aid, Student Business Services, Health, Well-Being & Safety as well as UCOP and colleagues across the UC system. Responds to low and high level emergencies including by phone, text and in person. Serves on the Auxiliary Services emergency response and recovery team, may also be part of the campus Emergency Operations Center.

Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and enroll in the California Employer Pull Notice Program. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Educational Requirements

Bachelor's degree in related area and/or equivalent experience/training. Required

Experience Requirements

8 - 13 years of related experience. Required

Previous supervisory/managerial experience. Preferred

Management role in a higher education housing program. Preferred

Experience with residential facilities operations and maintenance. Preferred

Experience providing extensive administrative support in a higher education environment to students, residents, staff and faculty. Preferred

License Requirements

Valid Drivers License. Required

Special Conditions

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations. Required

Must be available for on-call emergencies and other time sensitive issues. Required

Hired candidate must successfully pass a background check. Required

Occasional travel for university related business meetings, conferences and/or professional development. Required

Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program. Required

Minimum Requirements

Excellent ability to establish metrics for department and employee goals.

Excellent project management skills, including the capability of managing capital projects.

Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques.

Thorough knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll.

Excellent interpersonal skills to effectively lead, motivate and influence others and to develop and maintain high standards of customer service.

Very strong ability to quickly evaluate complex issues and identify multiple options for resolution.

Proficient experience using Google and/or Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Experience in directing, organizing, and prioritizing workload to meet required deadlines and department objectives.

Proven critical thinking, analytical skills and experience with strategic planning. Excellent project management and sponsorship skills, including the capability of managing seasonal, annual, and/or multi-year programs.

Experience in a managerial role responsible for hiring/staffing, training, directing work assignments, performance management, discipline and complaint resolution. Demonstrated organizational acumen and effective change facilitation in a large complex organization.

Preferred Qualifications

Thorough knowledge of common organization-specific and other computer application programs.

Demonstrated understanding of residential/housing programs in a higher education setting including administrative and operational aspects.

Experience providing extensive administrative support and service delivery in a higher education environment to students, residents, staff and faculty.

Knowledge of UC policies and procedures, protocols, systems, and other UC directives.

Versed in landlord-tenant, habitability rent codes, laws and compliance.

Understanding of emergency planning; previous roles with response and recovery processes and Emergency Operations Centers (EOC).

University of California