IT Technician

At CM Mission Critical Engineering, we strive to provide innovative and sustainable engineering solutions that meet the needs of our mission critical clients while pushing the limits of today’s technologies and setting tomorrow’s standard for success. Reports to: IT Administrator Job Summary The IT Technician provides day‑to‑day technical support to end users & ensures the reliability, security, & efficiency of company IT systems. This role supports hardware, software, networking, & core IT processes while partnering with internal teams to resolve issues, maintain systems, & improve IT operations. This position is well‑suited for an early‑career IT professional seeking growth in systems, infrastructure, or cloud administration. Supervisory Responsibilities Duties/Responsibilities End User Support Troubleshoot issues related to operating systems, productivity tools, email, collaboration platforms, & line‑of‑business applications Perform user onboarding & offboarding, including account provisioning, access management, & equipment setup Hardware & Systems Support Install, configure, maintain, & troubleshoot workstation hardware, printers, scanners, & related peripherals Perform hardware repairs, upgrades, & replacements as needed Maintain IT asset inventory, including lifecycle tracking & warranty management Assist with server or cloud administration tasks under guidance (patching, monitoring, backups) Networking & Connectivity Support basic network infrastructure, including gateways, switches, wireless access points, & cabling Troubleshoot network connectivity issues & assist with IP configuration & user access Support basic firewall or security rule updates under supervision Process Management & Documentation Follow & contribute to IT service management processes (ticketing, change management, incident response) Document procedures, troubleshooting steps, & system configurations Maintain accurate records in ticketing & asset management systems Assist with IT compliance, security best practices, & routine audits General IT Operations Monitor system performance & elevate potential issues proactively Support software deployment, updates, & patch management Participate in IT projects such as upgrades, migrations, or process improvements Stay current on relevant technologies & recommend improvements when appropriate Required Skills/Abilities Associate’s or Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience 1–3 years of experience in IT support or systems administration (internships included) Working knowledge of Windows operating systems Basic understanding of networking concepts (TCP/IP, DNS, DHCP) Experience with ticketing systems & end‑user support best practices Preferred Qualifications Familiarity with Microsoft 365, Active Directory, & identity/access management Experience with basic server administration, virtualization, or cloud platforms Exposure to cybersecurity fundamentals & endpoint protection tools Scripting or automation experience Ability to prioritize tasks & manage multiple issues simultaneously Strong attention to detail & documentation accuracy Willingness to learn & adapt in a fast‑paced environment Team‑oriented mindset with the ability to work independently Physical Requirements Prolonged periods of sitting & computer use Must be able to lift 15 pounds at times The responsibilities outlined in this job description are intended to describe the general nature & level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, & skills required. Management reserves the right to amend & change responsibilities to meet organizational needs as necessary. CM Mission Critical Engineering is an equal opportunity employer. We make employment decisions solely based on business needs, job requirements, & individual qualifications without regard to race, gender, religion, ethnicity, age, or any other status protected by the law. #J-18808-Ljbffr CM Mission Critical Engineering, or CM|MC